Revenue Cycle Management Client Manager

NextGen Healthcare, Inc.; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

NextGen Healthcare, Inc. in the United States is seeking a Revenue Cycle Client Manager to support client relationships and ensure delivery of contracted services.

You will coordinate with internal teams, respond to client inquiries, and monitor performance standards to drive satisfaction. This remote role requires a Bachelor's in business or related field and 1-3 years in customer service or revenue cycle management.

Qualifications

• Bachelor’s degree or equivalent education in related field.
• 1–3 years of experience in customer service or revenue cycle.
• Strong written and verbal communication skills.

Responsibilities

• Manage client relationships and ensure client satisfaction.
• Support the delivery of contracted services and client inquiries.
• Coordinate internal service teams and resolve issues.
• Monitor RCM support requests and ensure timely resolution.
• Identify opportunities for process improvements and action plans.

Skills

Customer service

Revenue Cycle Management

Communication

Prioritization

Education

Bachelor's Degree in Business Administration or Health Management Information Systems

Job description

## Revenue Cycle Management Client ManagerApply: Remote GA: Full time: Posted Yesterday: R-101797**Job Description:**The Revenue Cycle Client Manager is responsible for supporting the management of client relationships and assisting in the successful execution of the revenue cycle. This role involves coordinating with internal teams to ensure service delivery, addressing client inquiries, and maintaining performance standards.* Manage client relationships and ensuring client satisfaction.* Support the delivery of contracted services, including communication with client management.* Establish and maintain client performance expectations.* Participate in scheduled meetings with client contacts, providing basic revenue cycle management expertise.* Coordinate internal service teams to resolve client issues and improve processes.* Monitor RCM support requests and collaborate with RCM support and operations to ensure timely resolution.* Ensure alignment of internal messaging and deliverables with other service teams.* Support the adherence to best practice setup, policy, and procedures.* Identify opportunities for process improvements and support action plans for problem resolution.* Perform other duties that support the overall objective of the position.## Education Required:* Bachelor’s Degree in Business Administration, Health Management Information Systems, or a related discipline.* Or, any combination of education and experience which would provide the required qualifications for the position.## Experience Required:* 1-3 years of experience in customer service, revenue cycle management, or a related field.## Knowledge, Skills & Abilities:* Knowledge of: Basic knowledge of Revenue Cycle Management best practices.* Skill in: Strong communication and interpersonal skills.* Ability to: Ability to support multiple tasks and prioritize effectively.