RCM Client Success Manager

NextGen Healthcare; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

NextGen Healthcare is seeking a Revenue Cycle Client Manager to support client relationships and the successful execution of revenue cycle services. The role involves coordinating with internal teams to ensure service delivery, addressing client inquiries, and maintaining performance standards.

You will manage client relationships, support contractual services, participate in client meetings, and collaborate with RCM support and operations to resolve issues and improve processes.

Qualifications

• Bachelor's degree in Business Administration, Health Management Information Systems, or related
• 1–3 years in customer service, revenue cycle management, or related field
• Basic understanding of Revenue Cycle Management best practices

Responsibilities

• Manage client relationships and ensuring client satisfaction.
• Support the delivery of contracted services, including communication with client management.
• Establish and maintain client performance expectations.
• Participate in scheduled meetings with client contacts, providing basic revenue cycle management expertise.
• Coordinate internal service teams to resolve client issues and improve processes.
• Monitor RCM support requests and collaborate with RCM support and operations to ensure timely resolution.
• Ensure alignment of internal messaging and deliverables with other service teams.
• Support the adherence to best practice setup, policy, and procedures.
• Identify opportunities for process improvements and support action plans for problem resolution.
• Perform other duties that support the overall objective of the position.

Skills

Communication

Interpersonal skills

Prioritization

Customer service

Revenue cycle knowledge

Education

Bachelor's degree

Job description

NextGen Healthcare is seeking a Revenue Cycle Client Manager to support client relationships and the successful execution of revenue cycle services. The role involves coordinating with internal teams to ensure service delivery, addressing client inquiries, and maintaining performance standards.

You will manage client relationships, support contractual services, participate in client meetings, and collaborate with RCM support and operations to resolve issues and improve processes.