Revenue Assurance Senior Analyst - Hybrid, Data-Driven

NRG Energy, Inc.; Houston (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NRG Energy, Inc. in Houston is seeking a Revenue Assurance Senior Business Analyst to partner with Retail Operations and technical teams to analyze complex processes, define business requirements, identify revenue leakage and control gaps, and recommend sustainable solutions.

This role supports revenue assurance reporting, governance, and continuous improvement by translating findings into actionable insights, facilitating cross-functional alignment, and monitoring results.

Qualifications

• Bachelor's degree in business, finance, accounting, information systems, analytics, or a related field.
• 5+ years of business analysis, process improvement, or revenue assurance experience.
• Strong proficiency in Excel and Power BI.

Responsibilities

• Analyze end-to-end business processes, data flows, controls, and system interactions to identify revenue leakage, operational risks, and improvement opportunities.
• Elicit, document, validate, and manage business, functional, reporting, and control requirements with stakeholders.
• Translate business needs into process maps, data requirements, user stories, acceptance criteria, and recommendations for business and technical teams.
• Perform data analysis, reconciliation, trend analysis, and root-cause analysis to quantify issues and support fact-based decisions.
• Develop and maintain dashboards, scorecards, KPI definitions, and recurring reporting that provide visibility into revenue assurance performance.
• Facilitate discovery sessions, process reviews, requirements workshops, and solution discussions with cross-functional stakeholders.
• Support the design, documentation, and assessment of business controls, including process ownership, evidence requirements, and escalation paths.
• Partner with process owners and project teams to evaluate solution options, assess impacts, prioritize enhancements, and support implementation.
• Develop test scenarios, support user acceptance testing, validate results, and track defects or actions through resolution.
• Monitor implemented improvements and controls to confirm expected outcomes, identify emerging issues, and recommend further action.
• Prepare clear analyses, presentations, and executive-ready summaries that communicate findings, risks, recommendations, decisions, and next steps.

Skills

Process mapping

KPI development

Stakeholder management

Workshop facilitation

Data analysis

Analytical thinking

Education

Bachelor's degree in business, finance, accounting, information systems, analytics, or related field

Tools

Excel

Power BI

Job description

NRG Energy, Inc. in Houston is seeking a Revenue Assurance Senior Business Analyst to partner with Retail Operations and technical teams to analyze complex processes, define business requirements, identify revenue leakage and control gaps, and recommend sustainable solutions.

This role supports revenue assurance reporting, governance, and continuous improvement by translating findings into actionable insights, facilitating cross-functional alignment, and monitoring results.