Returns & Warranty Specialist - Fast-Paced E-commerce

UPLIFT Desk; Austin (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401K matching

Health insurance

Paid time off

Product discounts

On-the-job training

Free UPLIFT Desk after 1 year

Job summary

UPLIFT Desk is seeking a Returns & Warranty Associate in Austin, TX to support customers via email and phone, process returns, investigate warranty claims, and collaborate with our Logistics, Customer Service, and Sales teams.

You’ll balance daily case management with productivity targets, maintain accurate ERP/WMS records, and help resolve issues quickly to ensure customer satisfaction and uphold the company’s reputation for quality and service.

Qualifications

• 2+ years of customer service in a fast-paced warehouse environment.
• Proficiency with Google Workspace (Gmail, Sheets, Docs, Drive).
• Strong organizational and problem-solving skills with attention to detail.
• Willingness to perform hands-on warehouse work (inspections, packing, receiving).
• Proactive team player who communicates across departments.

Responsibilities

• Maintain a deep understanding of return and warranty policies to provide customers with accurate information in a timely manner.
• Assist customers with inquiries regarding damaged or missing items to ensure a swift and satisfactory resolution.
• Communicate with customers primarily via email, utilizing effective de‑escalation methods during challenging interactions as needed.
• Manage customer transactions and execute inventory movements utilizing the company’s ERP database and warehouse management system (WMS).
• Coordinate with internal teams to resolve customer transactions and provide accurate order status updates.
• Pick, pack, and ship replacement parts and orders out to customers accurately and efficiently.
• Perform general warehouse and fulfillment duties, including picking, packing, receiving, material handling, breaking down boxes, and stretch‑wrapping pallets.
• Work efficiently with a strong sense of urgency to maintain a high level of productivity and drive customer satisfaction.
• Process returned merchandise by unboxing and inspecting contents to verify item accuracy and condition.
• Investigate returned merchandise and warranty claims to identify product defects, document findings, and communicate recurring issues to management.

Skills

Customer service

Analytical mindset

Organizational skills

Effective communication

Tools

Google Workspace

WMS / ERP systems

Job description

UPLIFT Desk is seeking a Returns & Warranty Associate in Austin, TX to support customers via email and phone, process returns, investigate warranty claims, and collaborate with our Logistics, Customer Service, and Sales teams.

You’ll balance daily case management with productivity targets, maintain accurate ERP/WMS records, and help resolve issues quickly to ensure customer satisfaction and uphold the company’s reputation for quality and service.