Customer Experience Specialist – Ergonomic Desk Expert

UPLIFT Desk; Austin (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Generous paid time off

4% 401K company matching with instant-

Excellent health insurance

Flexible spending account (FSA)

Life Insurance; disability

Free UPLIFT Desk

Discount on all UPLIFT products

Snacks and drinks

On-the-job training

Supportive work culture

Job summary

UPLIFT Desk seeks a Customer Service Representative to be the voice of the brand across phone, chat, and email. You will assist residential customers in designing their ideal workspace, place orders, and troubleshoot hardware and warranty concerns with empathy and accuracy.

This role supports a fast-paced team, requires multitasking, and aims to exceed QA and productivity goals while promoting a healthy work culture and ongoing learning.

Qualifications

• 2+ years of experience in customer support or consultative sales, ideally in a high-volume environment.
• Ability to learn technical product features quickly and navigate multiple software tools
• Exceptional verbal and written communication skills across phone, email, and chat
• Ability to stay composed, accurate, and efficient while managing multiple interactions simultaneously
• Positive, solution-focused mindset with strong personal accountability

Responsibilities

• Manage high-volume inbound inquiries via phone, chat, email, and support cases with speed, empathy, and professionalism.
• Consult with residential customers to identify their specific workspace needs, guide configuration selection, and assist with placing orders.
• Guide customers through technical troubleshooting to resolve hardware issues and process warranty claims efficiently.
• Resolve post-delivery issues, including shipping damage or missing components, to ensure complete customer satisfaction.
• Review and modify customer orders to ensure accuracy and accommodate changing customer requirements.
• Leverage knowledge of return, warranty, and shipping policies to assist customers efficiently with transparent and accurate information.
• Identify, document, and elevate complex customer concerns or trends according to standard operating procedures.
• Consistently achieve or exceed the Customer Service Team’s quality assurance (QA) and productivity goals.
• Thrive in a collaborative environment that values teamwork, ongoing learning, and daily experimentation.

Skills

Experience in customer support

Learn technical product features

Verbal and written communication

Multitasking

Accountability

Job description

UPLIFT Desk seeks a Customer Service Representative to be the voice of the brand across phone, chat, and email. You will assist residential customers in designing their ideal workspace, place orders, and troubleshoot hardware and warranty concerns with empathy and accuracy.

This role supports a fast-paced team, requires multitasking, and aims to exceed QA and productivity goals while promoting a healthy work culture and ongoing learning.