Returns & Warranty Specialist

CONFLUX SYSTEMS; Atlanta (GA); On-site; USD 37,195 - 40,625; Part time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A leading software solutions provider in Atlanta is seeking a Contract Administrator to manage returns and warranty processes. You will ensure accurate management of return authorizations and warranty claims, collaborating with cross-functional teams to maintain compliance and improve efficiency. The ideal candidate will have a Bachelor's degree in Business Administration and experience in procurement and logistics. Competitive pay ranges from $27.00 to $29.49 per hour, with additional benefits including medical and vision insurance.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.
• Proven experience as a Contract Administrator or in Order Management.
• Strong understanding of procurement, logistics, and supply chain functions.

Responsibilities

• Manage RMA and warranty case backlogs by reviewing and processing cases in Salesforce and SAP.
• Validate and process sales orders, track schedules, and monitor invoicing accuracy.
• Collaborate with sales and project teams to ensure compliance with company policies.

Skills

Strong understanding of procurement

Excellent communication skills

Problem-solving skills

Attention to detail

Ability to multitask

Education

Bachelor’s degree in Business Administration

Tools

SAP

Salesforce

CRM tools

COMPAS

NetSuite

Job description

This range is provided by CONFLUX SYSTEMS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$27.00/hr - $29.49/hr

The Contract Administrator will support returns and warranty processes, ensuring accurate and timely management of return authorizations (RMA) and warranty claims. This role involves reviewing case details in Salesforce, determining appropriate actions, and processing them in SAP. The administrator will collaborate with cross‑functional teams including Customer Support, Order Management, Logistics, Finance, and Product Management to maintain compliance, streamline contract management, and improve process efficiency.

Responsibilities

• Manage RMA and warranty case backlogs by reviewing and processing cases in Salesforce and SAP.
• Validate and process sales orders, track schedules, and monitor invoicing accuracy.
• Collaborate with sales and project teams to ensure compliance with company policies and contractual requirements.
• Track contract performance, resolve issues related to invoicing, delivery, and post‑shipment processes.
• Maintain documentation for contract progress, change orders, and warranty actions.
• Utilize CRM systems to prioritize and manage caseloads according to service level agreements.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.
• Proven experience as a Contract Administrator or in Order Management.
• Strong understanding of procurement, logistics, and supply chain functions.
• Proficiency in SAP, Salesforce, and CRM tools; knowledge of COMPAS and NetSuite preferred.
• Excellent communication, negotiation, and problem‑solving skills.
• High attention to detail, accuracy, and ability to multitask in a fast‑paced environment.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Administrative

Industries

Administrative and Support Services

Benefits

• Medical insurance
• Vision insurance