Bilingual Customer Support Specialist - Returns

Radwell International; Willingboro Township (NJ); Presencial; USD 34.000 - 45.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental, and vision coverage

15 PTO days

Paid holidays

Company-paid disability

Company-paid life insurance

401(k) with company matching

Free onsite gym

Resumo da vaga

Radwell International LLC is seeking a Bilingual Customer Support Specialist – Returns to manage English/Spanish return requests, warranty claims, credits, and related inquiries on-site in Willingboro, NJ. You will coordinate with Warehouse, Shipping, Production, Quality, Accounting, and Sales to ensure timely resolutions and maintaining detailed case documentation.

The role requires strong communication skills, the ability to handle multiple priorities, and a commitment to providing accurate,

Qualificações

• Fluency in English and Spanish for customer interactions.
• Strong problem-solving and multitasking abilities in a fast-paced environment.
• Detail-oriented with excellent written and verbal communication.
• Experience with CRM/ERP or customer support systems is preferred.

Responsabilidades

• Handle bilingual customer return requests and warranty claims.
• Process return authorizations, credits, and related documents.
• Coordinate with internal teams to resolve issues and provide updates.
• Maintain accurate case records and communicate resolutions clearly in the customer's language.
• Escalate complex cases as needed to ensure timely resolution.

Conhecimentos

Bilingual English/Spanish

Customer service

Problem-solving

Multitasking

Attention to detail

Verbal & written communication

Formação

High School Diploma or equivalent

Ferramentas

CRM

ERP

Customer support systems

Descrição da vaga

Category: Customer Service, Credit & Collections, Admin

Job Location: Willingboro, NJ, US

Position Type: Full-Time/Regular

Title: Customer Support Specialist – Returns (Returns Resolution) | Bilingual English/Spanish

Radwell International LLC | Customer Support

Full-Time | Hourly | On-site

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Location: 1 Millennium Drive, Willingboro, NJ 08046

Position Summary

The Bilingual Customer Support Specialist – Returns (Returns Resolution) is responsible for managing customer return requests, warranty claims, credits, and return-related issues while delivering an exceptional customer experience in both English and Spanish. This role serves as a key liaison between customers and internal departments to ensure the timely resolution of returns, disputes, and post-sale concerns.

The ideal candidate is detail-oriented, customer-focused, and skilled at problem-solving, with the ability to communicate professionally and effectively with English- and Spanish-speaking customers. This position requires strong communication skills, the ability to manage multiple priorities, and a commitment to providing efficient, accurate, and professional service.

Key Responsibilities

• Manage customer return requests, warranty claims, and return-related inquiries in both English and Spanish.
• Review and process return authorizations, credits, and related documentation.
• Investigate customer concerns and coordinate resolutions with internal departments.
• Serve as a primary point of contact for English- and Spanish-speaking customers regarding return and warranty issues.
• Track and monitor open return cases through completion.
• Coordinate with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams to resolve customer issues.
• Process credits, refunds, and adjustments in accordance with company policies.
• Maintain accurate records and detailed case documentation within company systems.
• Communicate case updates, explanations, and resolutions to customers clearly and professionally in their preferred language.
• Handle customer questions, concerns, and escalations with professionalism, patience, and effective problem-solving.
• Escalate complex issues when necessary to ensure prompt resolution.
• Identify recurring issues and recommend process improvements.
• Support departmental objectives focused on customer satisfaction and operational efficiency.
• Perform other duties, tasks, or work as assigned.

Qualifications

• Fluency in both English and Spanish, with the ability to communicate effectively in professional customer service interactions.
• Strong customer service and problem-solving skills.
• Ability to manage multiple cases and priorities simultaneously.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills in English and Spanish.
• Ability to work independently and collaboratively across departments.
• Strong sense of accountability and follow-through.
• Ability to communicate complex information, address customer concerns, and explain resolutions clearly in both languages.

Compensation

The recruiting base pay rate for this full-time position is $25.00–$33.00 per hour.

Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

This position is eligible for a year-end bonus plan based on individual and company performance.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment.
• 15 PTO days.
• Paid company holidays.
• Company-paid short-term and long-term disability.
• Company-paid life insurance.
• 401(k) with company matching.
• Free onsite gym.

Work Schedule

This is a full-time, on-site position scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m. Employees are expected to maintain regular attendance and adhere to company time-off policies.

Radwell International LLC is an equal opportunity employer.

Required Skills

Knowledge & Skills Required

• Strong computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time-management skills.
• Excellent attention to detail.
• Effective problem-solving and conflict-resolution abilities.
• Strong verbal and written communication skills in English and Spanish.
• Ability to communicate professionally with customers from diverse backgrounds.
• Experience using CRM, ERP, or customer support systems preferred.

Required Experience

Education & Experience

• High School Diploma or equivalent required.
• 1–3 years of customer service, returns processing, claims management, order management, or related experience preferred.
• Experience handling customer escalations or dispute resolution is a plus.
• Previous experience assisting bilingual customers in a professional setting is preferred.