Bilingual Returns & Credits Specialist (EN/ES)

Radwell International; Willingboro Township (NJ); Presencial; USD 34.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

15 PTO days

Paid holidays

Company-paid disability

Company-paid life insurance

401(k) with company matching

Free onsite gym

Descripción de la vacante

Radwell International LLC is seeking a Bilingual Customer Support Specialist – Returns to manage English/Spanish return requests, warranty claims, credits, and related inquiries on-site in Willingboro, NJ. You will coordinate with Warehouse, Shipping, Production, Quality, Accounting, and Sales to ensure timely resolutions and maintaining detailed case documentation.

The role requires strong communication skills, the ability to handle multiple priorities, and a commitment to providing accurate,

Formación

• Fluency in English and Spanish for customer interactions.
• Strong problem-solving and multitasking abilities in a fast-paced environment.
• Detail-oriented with excellent written and verbal communication.
• Experience with CRM/ERP or customer support systems is preferred.

Responsabilidades

• Handle bilingual customer return requests and warranty claims.
• Process return authorizations, credits, and related documents.
• Coordinate with internal teams to resolve issues and provide updates.
• Maintain accurate case records and communicate resolutions clearly in the customer's language.
• Escalate complex cases as needed to ensure timely resolution.

Conocimientos

Bilingual English/Spanish

Customer service

Problem-solving

Multitasking

Attention to detail

Verbal & written communication

Educación

High School Diploma or equivalent

Herramientas

CRM

ERP

Customer support systems

Descripción del empleo

Radwell International LLC is seeking a Bilingual Customer Support Specialist – Returns to manage English/Spanish return requests, warranty claims, credits, and related inquiries on-site in Willingboro, NJ. You will coordinate with Warehouse, Shipping, Production, Quality, Accounting, and Sales to ensure timely resolutions and maintaining detailed case documentation.

The role requires strong communication skills, the ability to handle multiple priorities, and a commitment to providing accurate,