Returns Team Lead - Training & Process Improvement

Revolve Group; Shoemakersville (PA); On-site; USD 25,000 - 30,000; Full time

Job summary

REVOLVE is seeking a Returns Lead in Shoemakersville, PA for a full-time, on-site role. You will optimize team productivity and accuracy in processing customer returns, lead training, and manage daily tasks with a focus on accuracy and efficiency.

Ideal candidates have 2+ years of warehouse leadership experience, are proficient in Excel/Word, and can communicate well. This role includes performance reporting and resource planning in a fast-paced e-commerce environment.

Qualifications

• Minimum of 2 years of experience in warehouse and leading a large group.
• Proficient with Excel, Word and email.
• Experience with a WMS system.
• Bilingual preferred.

Responsibilities

• Train new and existing agents.
• Prioritize daily tasks according to priorities and schedules.
• Report attendance and request additional resources, when necessary, based on forecasted units.
• Troubleshooting exceptions to allow the team to continue processing
• Developing expert abilities in the returns, repack and steaming departments.
• Testing of new process improvements
• Benchmarking and evaluating employees
• Ordering supplies for the team when necessary
• Providing daily productivity reports
• Department specific tasks (i.e. – working along with returns, repacking and steaming departments read reports)

Skills

Leadership

Warehouse operations

Communication

Excel

Email

Tools

WMS

Excel

Word

Email

Job description

REVOLVE is seeking a Returns Lead in Shoemakersville, PA for a full-time, on-site role. You will optimize team productivity and accuracy in processing customer returns, lead training, and manage daily tasks with a focus on accuracy and efficiency.

Ideal candidates have 2+ years of warehouse leadership experience, are proficient in Excel/Word, and can communicate well. This role includes performance reporting and resource planning in a fast-paced e-commerce environment.