Returns Evaluator 1

B&H Photo Video; Burlington (NJ); On-site; USD 36,000 - 54,000; Full time

Job summary

B&H Photo Video in New Jersey is seeking a Returns Evaluator to process customer returns in accordance with company policies. You will determine item condition, route items to appropriate departments, and manage refunds or exchanges as required.

The role requires attention to detail, strong customer service, and familiarity with basic computer systems. Physical ability to lift and handle merchandise is expected.

Qualifications

• Organized and detail oriented.
• Exceptional customer service skills.
• Knowledge of computer system (UNIX, web, email, Excel)

Responsibilities

• Reviews customer communications to determine customer’s needs.
• Examines returned merchandise to determine condition and checks for accessories.
• Determines the placement of the merchandise (stock, returned to vendor, used, back to customer).
• Enters return into system.
• Processes refund, credit, restocking fee, etc. based on B&H policies.
• Creates new order if exchange is requested.
• Repacks merchandise to new condition if recategorized as new.

Skills

Organized

Customer service

Detail oriented

Education

High school diploma or equivalent

Tools

UNIX

Excel

Job description

B & H

Job Description

Job Title

Returns Evaluator

Division/Department

Fulfillment

Required Scheduled

Monday-Thursday 9am-6pm & Friday 9am-2pm

Viewed By

Human Resources- NJF

Job Overview

The Returns Evaluator performs necessary steps to fulfill the customer’s return in accordance with the company’s return and exchange policies. Depending on the item’s condition and reason for return, the item is forwarded to different departments to be resold, returned to vendor, etc.

Essential Responsibilities

• Reviews customer communications (i.e. RMA letter, C/S notes) to determine customer’s needs.
• Examines returned merchandise to determine condition and checks for accessories.
• Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer)
• Enters return into system.
• Processes refund, credit, restocking fee, etc. based on B&H policies.
• Creates new order if exchange is requested.
• Repacks merchandise to new condition, if recategorized as new

Additional Responsibilities

• As assigned by the manager

Specific Knowledge, Skills and Abilities

Organized and detailed oriented

Exceptional customer service skills

Knowledge of computer system (UNIX, web, email, excel)

Preferred Education, Experience and Licenses

• Minimum 2 years experience in a Warehouse
• High school diploma or equivalent required.
• Previous experience troubleshooting computers and cell phones is preferred but not required

Physical Environment/Occupational Risks

• Must be able to lift 50lbs independently and up to 80lbs with assistance.
• Extended periods of standing/walking