Returns Specialist I: Growth & ESOP Benefits

Woodforest National Bank; The Woodlands (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

ESOP

401(k) Company Match

Paid Time Off

Job summary

Woodforest National Bank is seeking a Returns Specialist I in Texas to provide administrative and customer service support for deposit operations, focusing on rejected transactions, remotely created check disputes, stop payment suspect items, and special return items.

Responsibilities include reviewing account reports, posting items to correct accounts, balancing daily items, and reconciling end-of-day work. This role requires attention to detail and strong data entry skills.

Qualifications

• 1-2 years banking or financial services operations experience.
• Bookkeeping or deposit operations experience preferred.
• Proficiency with 10-key by touch and MS Office.
• Strong data entry and attention to detail.

Responsibilities

• Reviews reports on invalid, closed and frozen accounts; posts rejected items to the correct accounts; and ensures daily items are balanced.
• Processes payments for customer items when deposits are made to cover negative balances or branch approval is received.
• Prioritize daily functions to meet strict Service Level Agreements.
• Process chargeback items, including sending out large dollar notifications, and removing/placing holds accordingly.
• Reconcile end of day work-scan and save completed packets daily.

Skills

10-key by touch

MS Office proficiency

Data entry

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Banking software

Job description

Woodforest National Bank is seeking a Returns Specialist I in Texas to provide administrative and customer service support for deposit operations, focusing on rejected transactions, remotely created check disputes, stop payment suspect items, and special return items.

Responsibilities include reviewing account reports, posting items to correct accounts, balancing daily items, and reconciling end-of-day work. This role requires attention to detail and strong data entry skills.