Returns & Repair Coordinator

McFarlane Aviation; Baldwin City (KS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Full benefits package

Competitive salary

Team centered environment

Job summary

A leading aerospace company located in Baldwin City, Kansas, is seeking a full-time Return and Repair Coordinator. The role involves management of customer and supplier returns, providing exceptional service and monitoring warranty issues. Candidates should have at least 2 years of relevant experience in a warehouse setting and demonstrate strong organizational skills. This position offers a clean, climate-controlled work environment with comprehensive benefits and competitive salary.

Qualifications

• 2+ years of warehouse experience preferred.
• Experience in customer service and telephone communication required.
• Must be comfortable in a fast-paced environment.

Responsibilities

• Manage customer/supplier returns and process claims.
• Provide customer service for return authorization requests.
• Monitor warranty issues and address inquiries.

Skills

Detail oriented

Organizational skills

Time management

Problem-solving

Customer Service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

McFarlane Aviation is an industry leading developer, manufacturer, and distributor of FAA-PMA parts and assemblies and has an open position for a Return and Repair Coordinator with 3-5 years of experience. As an ambitious and growing aerospace company McFarlane Aviation has scores of opportunities and we need a Return and Repair Coordinator to help realize them. We are currently looking for a passionate and creative full-time Return and Repair Coordinator who has experience with customer/supplier returns, overhaul and service and repairs. This is a 1st shift Monday-Friday position in a clean and air-conditioned environment.

We offer a full benefits package, competitive salary, a very team centered environment, and a great location.

Position: Return & Repair Coordinator

Job Description: The position is responsible for coordination and management of customer/supplier returns, Overhaul, and Service & Repairs. The role requires efficient, courteous customer service (Internal/External); phone and email communication with customers to address inquiries regarding product returns, warranty status, defective or damaged items, shipping errors, missing parts, repairs and overhauls. The position works under general direction and supervision of Value Stream Manager.

Responsibilities

• Essential duties include: Communicate with customers over the phone and in writing via our Value Stream Manager to resolve questions or concerns
• Monitor all customer inquiries and requests on all warranty issues
• Respond to customers requesting return authorization
• Answer questions regarding warranty issues and provide return authorizations as necessary
• Assist with lost packages or errors in shipment
• Notify customer when requested return cannot be accepted
• Resolve Customer RMA Issues
• Work with internal departments and external business partners
• Respond to Customer Support inquiries regarding returns to be processed, questions about credits, and sending return shipping labels
• Advise Customer Service team regarding denied returns including pictures and reason for denial per company policy
• Refer unresolved customer orders, or complaints to designated departments for assistance
• Coordinate with Purchasing department regarding special order items for return
• Process and track Core Returns from Customers to Manufacturer
• Process and track Overhaul and Service Repairs
• Process Warranty Claims
• Receive and inspect all incoming returns to determine proper return authorizations
• Determine whether an item can be restocked as new, listed as one-sided item, recycled, and/or salvaged for replacement parts
• Maintain reports on each item received and the result of determination for each item
• Complete required documentation to process claims, forward to manufacturer/supplier and follow up
• Re-box, re-label, and clean items when necessary prior to returning them to inventory
• Transfer saleable stock to warehouse and ensure quantity adjustments on non-saleable items
• Interface with the ERP/accounting system to record transactions

Requirements and skills

• Detail oriented with organizational and time management skills
• Comfortable in a Fast-Paced Environment
• Demonstrate a proactive approach, work with a sense of urgency
• Ability to solve problems in a creative manner. Must demonstrate a passion for helping customers
• Read, analyze, and interpret written instructions and blueprints
• Strong Mechanical Aptitude
• Strong desire to help customers and co-workers
• Creative capabilities to make suggested improvements, ideas for new tools and for completing research

Experience and Skills

• 2 or more years of general warehouse experience
• Experience in customer service, telephone and computers or equivalent training
• Microsoft Office Proficiency
• Written and verbal communication skills
• Able to work both in a team setting and individually
• Manage small projects
• A willingness to continuously learn

Physical Requirements

In this position, you must be able to sit, stand, and lift up to 50 lbs

Working Conditions

• Clean and climate controlled
• Safe and casual work environment
• We work with, listen to and respect all co-workers and customers; this is how we learn

Education Requirements

High school diploma or equivalent

Years Of Experience

Up to 1-2 years\' experience as a Return & Repair Coordinator

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and protected veteran status, or disability status.