Returns QA Lead - Inventory & Process Optimizer

KLS Martin Group; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

KLS Martin Group in Jacksonville, FL seeks a Returns Operations Lead to manage and coach the day-to-day product returns workflow, ensuring process compliance and timely disposition. You will coordinate QA Returns Inspectors and interface with QA, Sales Support, and Inventory teams.

Responsibilities include inventory and inspection of returned product, SAP data entry, and contributing to process improvements while maintaining a safe, clean work area.

Qualifications

• High school diploma or equivalent.
• Two years related experience or equivalent combination of education and experience.
• Proficient user of Microsoft Office applications.
• Use of SAP preferred but not required.

Responsibilities

• Directly responsible for managing and coaching day-to-day product returns workflow scheduling.
• Coordinate and conduct inventory, inspection and reporting of returned product from the field to determine disposition.
• Serve as liaison between QA, Sales Support and Inventory Management Departments.
• Assist with training and compliance of the Unique Device Identification (UDI) System.
• Enter data and monitor throughput in SAP.
• Contribute to process improvement initiatives and maintain a clean, safe work area.

Skills

QA Returns

Inventory management

Team collaboration

Communication

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office

Job description

KLS Martin Group in Jacksonville, FL seeks a Returns Operations Lead to manage and coach the day-to-day product returns workflow, ensuring process compliance and timely disposition. You will coordinate QA Returns Inspectors and interface with QA, Sales Support, and Inventory teams.

Responsibilities include inventory and inspection of returned product, SAP data entry, and contributing to process improvements while maintaining a safe, clean work area.