QA Returns Team Lead

KLS Martin Group; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

KLS Martin Group in Jacksonville, FL seeks a Returns Operations Lead to manage and coach the day-to-day product returns workflow, ensuring process compliance and timely disposition. You will coordinate QA Returns Inspectors and interface with QA, Sales Support, and Inventory teams.

Responsibilities include inventory and inspection of returned product, SAP data entry, and contributing to process improvements while maintaining a safe, clean work area.

Qualifications

• High school diploma or equivalent.
• Two years related experience or equivalent combination of education and experience.
• Proficient user of Microsoft Office applications.
• Use of SAP preferred but not required.

Responsibilities

• Directly responsible for managing and coaching day-to-day product returns workflow scheduling.
• Coordinate and conduct inventory, inspection and reporting of returned product from the field to determine disposition.
• Serve as liaison between QA, Sales Support and Inventory Management Departments.
• Assist with training and compliance of the Unique Device Identification (UDI) System.
• Enter data and monitor throughput in SAP.
• Contribute to process improvement initiatives and maintain a clean, safe work area.

Skills

QA Returns

Inventory management

Team collaboration

Communication

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Job SummaryDirectly responsible for managing and coaching day-to-day product returns workflow scheduling, ensures work process are in compliance through controlled procedures, and trainer when necessary.Essential Functions, Duties, and ResponsibilitiesManages and Assigns priorities to QA Returns Inspectors as required by standardized processes.Coordinates and conducts inventory, inspection and reporting of returned product from the field to determine disposition while routing items to the appropriate locations.Able to perform all essential Return duties and responsibilities which includes, but not limited to product inventory, processing returnsThe liaison between Quality Assurance, Sales Support and Inventory Management DepartmentsAssists with the training and compliance of the Unique Device Identification (UDI) System.Communicates and assist with nonconforming materialMonitors reporting of throughput statusEntries documented and tracked in SAP.Contributes and assists with process improvement initiativesAssures areas of responsibility are kept in a clean, safe and orderly mannerPerforms other related duties as assigned.Educational and Experience RequirementsHigh school diploma or equivalentTwo years related experience or equivalent combination of education and experienceProficient user of Microsoft Office applicationsUse of SAP preferred but not requiredKnowledge, Skills, and AbilitiesAdhere and support KLS Martins quality and safety policies and procedures.Ability to retrieve and interpret documentation.Able to work in a team setting and independently under minimum supervisionStrong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally.Problem solving & Decision Making / Adaptability & FlexibilityHigh level of customer service displaying positive attitude.Skill RequirementsTyping/computer keyboardUtilize computer software (specified above)Retrieve and compile informationVerify data and informationOrganize and prioritize information/tasksOperate office equipmentVerbal communicationWritten communicationBasic mathematical concepts (e.g. add, subtract)Physical RequirementsSitting for extended periodsExtended periods viewing computer screenWalkingReadingSpeakingHear/ListenMaintain regular, punctual attendanceLifting/carrying up to 20 pounds various itemsLifting/carrying more than 20 pounds various itemsRepetitive MotionsPushing/PullingBending/StoopingReaching/GraspingWritingHazardsNormal office environmentProximity to moving mechanical parts