Returns Processor

OhioMeansJobs Highland County; Tohatchi (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Connection in Wilmington, OH is seeking a Returns Processor to manage the intake and inspection of returned products and process credits in the ERP system. The role requires accurate data entry, attention to detail, and the ability to work with various teams to handle all return transactions.

The ideal candidate will perform quality checks on returned items, identify SKUs, and maintain organized inventory records while adhering to company policies and procedures for returns to vendor.

Qualifications

• Basic computer knowledge and ability to operate a keyboard for data entry.
• Working knowledge of Microsoft Office Suite and ability to create documents or simple spreadsheets.
• Ability to identify Item & SKU products.
• Basic data entry skills.
• Knowledge of product returns, quality inspection, and verification of returned items.

Responsibilities

• Unloads and inspects returned product to confirm it meets the return authorization terms.
• Credits customer in the ERP system in a timely manner.
• Return product to shelf assignment if not requiring a returns inventory update.
• Process unauthorized returns by creating a case and coordinating with Customer Care.
• Inspect monitors under 27 inches to ensure no broken screens and wipe hard drives as required.
• Assist Returns to Vendor teams with information for products in the return location.
• Perform other duties or special projects as assigned.

Skills

Interpersonal skills

Attention to detail

Analytical thinking

Adaptability

Judgment

Tools

Microsoft Office

ERP system

Data entry

Job description

Returns Processor

Are you the type of person who plans 5 steps ahead—who can juggle multiple tasks and solve problems before others even see them? Find a career where your skills are in demand.

Wilmington, OH

CONNECTION

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.

https://www.connection.com/

Full Time

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Unloads and inspects product to confirm it meets the terms and condition of its return authorization. Keys received products in the ERP system correctly and credits to the Customer in a timely manner.
• Returns product to shelf assignment if a Material Handler is not required to put into the returns inventory.
• Processes unauthorized returns sent back from a Customer by creating a case and working with Customer Care.
• Inspects monitors less than 27 inches to confirm no broken screens. Performs wiping process on an opened hard drive when received to remove any customer information before placing into a shelf location.
• Assists the Returns to Vendor Associates for additional information as needed for product in return location.
• Performs all other duties or special projects as assigned.

Requirements

• Basic computer knowledge with ability to operate keyboard for data entry.
• Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.
• Should be able to identify Item & SKU products.
• Basic Data Entry skills.
• Required knowledge of quality and inspection of product returns, may be learned on the job:
• Product return knowledge with ability to verify the correct product was returned and contents are complete.
• Hardware knowledge with ability to inspect Monitors under 27 inches by powering on units.
• Computer tech skills with ability to follow a hard drive wiping process for any opened hard drives.
• Package inspection knowledge with ability to verify packaging integrity to be safely transported and stored.
• Attention to detail in composing, keying, and proofing professional business materials.
• Have solid understanding of policies, procedures and contracts related to returns to vendor.
• Able to track, to validate and to maintain a working inventory.
• Adaptable with ability to switch tasks based on shifting priorities.
• Analytical with ability to draw conclusions from data, systematic and rational.
• Interpersonal skills with ability to work well with all levels of the organization.
• Detail oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy.
• Judgment with ability to formulate opinions, compare and decide with good sense.