Warehouse Associate – Returns

Jobtailor; Chelsea (MA); On-site; USD 20,664 - 30,307; Full time

Job summary

Jobtailor is seeking a Returns Associate to manage the intake of returned items from drivers and to verify that each item is one the company sells. The role requires careful handling of boxes, item verification, and accurate data entry into the system.

The position involves sorting returns into core, defect, and new, applying stickers to cores and defects, and redistributing new merchandise to other stores.

Qualifications

• Accurately follow directions, both written and verbal.
• Maintain individual productivity and quality standards according to department requirements.
• Focus and remain on task in a fast-paced environment.
• Attention to detail.
• Great communication skills.
• Time management skills.
• Able to work well under pressure.
• Must have an open availability, flexible and able to work various shifts and over time.

Responsibilities

• Returns intake from drivers and opening boxes to verify items sold by the company.
• Separate returns into core, defect and new categories.
• Put account number stickers on cores and defects.
• Redistribute new merchandise to other stores.
• Enter each returned item into the computer system.
• Assist returns team with creating negative purchase orders.
• Collaborate with sales staff and managers on customer return issues.
• Perform miscellaneous projects and other duties as assigned.

Skills

Attention to detail

Great communication skills

Time management skills

Able to work well under pressure

Flexible availability

Ability to follow directions

Focus in fast-paced environment

Tools

Computer System

Job description

• The Returns Associate is responsible for the intake of returns from drivers and opens all boxes to ensure that returned items are correct and that the returned items are items sold by the company.
• We only want dynamic, career-minded people who are willing to dedicate themselves to this job.
• Open all boxes to ensure that returned items are correct and that the returned items are items sold by the company
• Separate returns into “core”, “defect” and “new”
• Put account number stickers on cores and defects
• Redistribute new merchandise to other stores
• Enter each returned item into the computer system
• Help inside returns team create negative purchase orders
• Work with salesmen and managers if there are problems with customers returning items
• Miscellaneous projects and perform other related duties as assigned

Requirements

• Accurately follow directions, both written and verbal
• Maintain individual productivity and quality standards according to department requirements
• Focus and remain on task in a fast-paced environment
• Attention to detail
• Great communication skills
• Time management skills
• Accurately follow directions, both written and verbal
• Regularly lift, push, pull and/or move objects 10-50lbs and occasionally lift and/or move objects that weigh up to 100 lbs.
• Frequently required to stand, walk, stoop, kneel, crouch, crawl, reach
• Occasionally required to sit and climb (ladders and/ or stairs) or balance
• May be subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
• May be required to function in narrow aisles or passageways.
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
• Attention to detail
• Great communication skills
• Time management skills
• Able to work well under pressure
• Must be able to work well with other staff members and supervisors
• Must have an open availability, flexible and able to work various shifts and over time.

Core Competencies

Demonstrates strong attention to detail and effective communication skills while managing returns and ensuring accurate processing of items. Capable of maintaining productivity in a fast-paced environment and collaborating with team members to resolve issues.

Highest-signal resume keywords

• Attention To Detail
• Great Communication Skills
• Time Management Skills
• Ability To Lift 10-100lbs
• Flexible Availability

ATS Optimization Keywords

Soft Skills

• Ability To Follow Directions
• Focus In Fast-Paced Environment
• Work Well Under Pressure
• Team Collaboration

Industry Keywords

• Returns Processing
• Inventory Management
• Customer Service
• Negative Purchase Orders

Tools & Technologies

• Computer System