Returns Processing & Refurbishment Specialist

FOX Factory, Inc.; Santa Fe Springs, Northern (CA, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401k with company match

Job summary

FOX Factory, Inc. in Santa Fe Springs, CA is seeking a Returns Coordinator who tracks returned goods and warranties, verifies information, and prepares refunds. You will help move items through the reverse logistics pipeline to maximize refurbishment and resale opportunities.

The role requires a HS diploma and at least two years in customer service; you will work in an office setting and coordinate with customers and vendors to document returns, issue RMAs, and maintain accurate records.

Qualifications

• HS diploma or equivalent required.
• 2+ years of customer service experience required.

Responsibilities

• Check warranties and prepare paperwork for refunds.
• Move returned products through the system to refurbish or resell.
• Process customer product returns and issue RMAs.
• Interact with customers to collect product information and issues.
• Log returns and update the system with status and disposition.

Skills

Multi-tasking

Problem solving

Interpersonal skills

Attention to detail

Education

HS Diploma or equivalent

Job description

FOX Factory, Inc. in Santa Fe Springs, CA is seeking a Returns Coordinator who tracks returned goods and warranties, verifies information, and prepares refunds. You will help move items through the reverse logistics pipeline to maximize refurbishment and resale opportunities.

The role requires a HS diploma and at least two years in customer service; you will work in an office setting and coordinate with customers and vendors to document returns, issue RMAs, and maintain accurate records.