Returns Processing Representative

FOX Factory, Inc.; Santa Fe Springs, Northern (CA, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401k with company match

Job summary

FOX Factory, Inc. in Santa Fe Springs, CA is seeking a Returns Coordinator who tracks returned goods and warranties, verifies information, and prepares refunds. You will help move items through the reverse logistics pipeline to maximize refurbishment and resale opportunities.

The role requires a HS diploma and at least two years in customer service; you will work in an office setting and coordinate with customers and vendors to document returns, issue RMAs, and maintain accurate records.

Qualifications

• HS diploma or equivalent required.
• 2+ years of customer service experience required.

Responsibilities

• Check warranties and prepare paperwork for refunds.
• Move returned products through the system to refurbish or resell.
• Process customer product returns and issue RMAs.
• Interact with customers to collect product information and issues.
• Log returns and update the system with status and disposition.

Skills

Multi-tasking

Problem solving

Interpersonal skills

Attention to detail

Education

HS Diploma or equivalent

Job description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and bringing great products to our customers!

Position Summary

Records and tracks returned products and product problems to aid in improving product quality; tracks what comes in, where it is in the system, and when it is discarded or repaired and ready to resell.

Position Responsibilities

• Checks for and verifies warranties, and prepares required paperwork for refunds.
• Facilitates moving returned product through the system, with the goal of reselling products that can be refurbished.
• Processes product returns from customers.
• Interacts with customers, receives information about faulty products, and gives customers assigned RMA (Return Merchandise Authorization) numbers.
• Opens, spot checks, inspects, and tests customer and vendor returns of RMA products.
• Receives, sorts, and stages returns, and logs data about returns into the system.

Specific Knowledge, Skills or Abilities Required

• Multi-tasker and handles pressure well
• Ability to solve complex problems
• Strong interpersonal skills
• Meticulous attention to detail

Position Qualifications

• Education: HS diploma or equivalent
• Experience: 2+ years of relevant customer service experience required

Work Environment and Physical Requirements

Office Environment. Ability to sit for long periods of time. Vision abilities required to validate and enter data on computer.

Disclaimer

This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.

Equal Opportunity Statement

Note: FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs - on merit and the principles of equal employment opportunity.

Benefits

• Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.
• Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

Compensation Range

$18.31 - $24.56