Returns & Policy Coordinator

Eminent, Inc.; Cerritos (CA); On-site; USD 25,000 - 26,000; Full time

Job summary

REVOLVE is seeking an Assistant Returns Liaison in Cerritos, CA to manage returns in line with policy. This full-time, temporary role supports the customer service team and coordinates with other departments to ensure timely problem resolution and customer satisfaction.

The ideal candidate has a high school diploma, 2+ years in warehousing or customer service, and proficiency with Microsoft Word and Excel. Training on REVOLVE policies will be provided.

Qualifications

• High School Diploma required.
• Experience with Microsoft Word and Excel preferred.
• 2+ years of warehouse or customer service experience preferred.

Responsibilities

• Processing returns and keeping records for items outside return policy.
• Process and organize returned to sender parcels.
• Produce shipping labels for outgoing packages.
• Provide feedback and help create improved returns processes.
• Keep current with all new policy and procedures.
• Coordinate with other departments to resolve issues and promote customer satisfaction.
• Assist in other areas in department or other departments as needed.
• Expert knowledge of REVOLVE Clothing's return policy and guidelines.
• Maintain strong customer orientation and willingness to help.
• Demonstrate strong verbal and written communication skills.
• Multitask, prioritize, and organize records effectively.
• Navigate multiple systems and maintain computer proficiency.

Skills

Customer service

Warehouse operations

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

REVOLVE is seeking an Assistant Returns Liaison in Cerritos, CA to manage returns in line with policy. This full-time, temporary role supports the customer service team and coordinates with other departments to ensure timely problem resolution and customer satisfaction.

The ideal candidate has a high school diploma, 2+ years in warehousing or customer service, and proficiency with Microsoft Word and Excel. Training on REVOLVE policies will be provided.