Assistant Returns Liaison

REVOLVE; Shoemakersville (PA); On-site; USD 34,000 - 52,000; Full time

Job summary

REVOLVE is seeking a full-time Assistant Returns Liaison to manage returns operations, ensure adherence to return policies, and coordinate with multiple departments to resolve issues. The role requires strong customer service orientation and proficient use of common office tools.

AM shift available (6:00AM - 2:30PM). The position involves lifting up to 50 pounds and handling multiple tasks in a fast-paced environment. Prior warehouse or customer service experience is preferred.

Qualifications

• Must have a High School Diploma.

Responsibilities

• Process returns and keep records for items outside the return policy.
• Process and organize returned-to-sender parcels.
• Produce shipping labels for outgoing packages.
• Provide feedback and help improve returns processes and procedures.
• Coordinate with other departments to ensure problem resolution and customer satisfaction.

Skills

Customer orientation

Verbal communication

Written communication

Multitasking

Prioritization

Organizational skills

Education

High School Diploma

Tools

Microsoft Word

Excel

Job description

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or .

Are you ready to set the standard for Premium apparel?

Main purpose of the Assistant Returns Liaison role:

This is a full time role for a candidate who will ensure that the company policies are upheld.

Available Shift:

AM Shift (6:00AM - 2:30PM)

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Processing returns and keeping records for items that do not fall within our return policy guidelines
• Process and organize returned to sender parcels.
• Produce shipping labels for outgoing packages
• Provide feedback with, and help to create, systems and procedures for rejected returns processes
• Keep current with all new policy and procedures
• Coordinate and follow up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction
• Assist in other areas in department / other departments as needed
• Expert knowledge of REVOLVE Clothing's return policy, and guidelines
• Strong customer orientation with desire and willingness to help.
• Strong verbal and written communication skills.
• Strong multitasking, prioritization and organizational skills for record keeping.
• Knowledge of apparel construction and fabrication and various fashion categories.
• Ability to work required overtime when business needs warrant.
• Able to navigate proficiently through multiple systems.
• Computer proficiency.

Minimum Qualifications:

• High School Diploma
• Experience with Microsoft word and excel preferred
• 2+ years of warehouse or customer service experience preferred

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• The employee must regularly lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this Job, the employee is occasionally exposed to extreme cold and extreme heat.
• The noise level in the work environment is usually moderate.

ATTENTION:

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.

The following job description contains representative examples of work that will be performed in positions allocated to this classification. It is not required that any position perform all of the duties listed, so long as primary responsibilities are consistent with the work as described. Roles and responsibilities can often be expanded to accommodate changing business conditions and goals, and to tap into the skills and talents of the individuals in the company. Accordingly, associates may be asked to perform duties that are outside the specific functions that are listed.