Returns Ops Coordinator - Impactful Logistics + 401k Match

Pelican Products, Inc.; Torrance (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401k with immediate match

Great benefits

Health Savings Account (HSA)

Job summary

Pelican is seeking a detail‑driven Returns Coordinator in Clayton, IN to own and optimize the returns workflow within our distribution operations. You will manage returned inventory, resolve discrepancies, and ensure accurate processing across systems.

Collaborating with Warehouse, Quality, and Customer Service teams, you will drive improved service levels and inventory accuracy while maintaining quality standards and SOP compliance.

Qualifications

• 1–3 years of experience in warehouse operations, logistics, returns processing, or inventory control.
• Experience coordinating workflows or processes within a distribution or operational environment preferred.
• Proficiency in Microsoft Office and experience with warehouse management or inventory systems.
• Strong attention to detail with the ability to identify discrepancies and ensure accuracy.
• Effective problem‑solving skills with the ability to troubleshoot and resolve operational issues.
• Strong communication skills with the ability to collaborate across teams and functions.

Responsibilities

• Own the end-to-end returns process—from receiving and inspection to disposition and inventory updates.
• Verify product condition and ensure compliance with quality and operational standards.
• Process and track returns within inventory and order management systems with speed and accuracy.
• Investigate and resolve discrepancies related to returns, inventory, and order fulfillment.
• Repack, relabel, and return approved products to inventory while coordinating disposition of damaged materials.
• Monitor return workflows and prioritize activities to meet service expectations and deadlines.
• Partner with Warehouse, Quality, and Customer Service teams to resolve issues and improve customer experience.
• Perform audits and spot checks to ensure compliance with SOPs and inventory accuracy.
• Identify trends and opportunities for process improvement while escalating risks when needed.
• Train and support team members on returns procedures and quality standards.

Skills

Warehouse operations

Logistics

Returns processing

Inventory control

Microsoft Office

WMS experience

Tools

Microsoft Office

Warehouse management system

Job description

Pelican is seeking a detail‑driven Returns Coordinator in Clayton, IN to own and optimize the returns workflow within our distribution operations. You will manage returned inventory, resolve discrepancies, and ensure accurate processing across systems.

Collaborating with Warehouse, Quality, and Customer Service teams, you will drive improved service levels and inventory accuracy while maintaining quality standards and SOP compliance.