Returns Supervisor: Lead Inventory, Disposition & Optimization

5.11, Inc.; Manteca (CA); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Life and AD&D insurance

Job summary

5.11, Inc. in Manteca, CA is hiring a Returns Supervisor to lead daily returns operations in our Distribution Center. You will oversee receiving, processing, disposition, and movement of returned product while ensuring inventory accuracy and safety.

You will guide a team, determine product disposition, and ensure sellable returns are rapidly returned to stock. This role requires strong leadership, attention to detail, and cross-functional collaboration in a fast-paced environment.

Qualifications

• 3+ years of experience in a warehouse, distribution, fulfillment, or similar operational environment.
• 1+ year of experience in a lead or supervisory role.
• Experience with shipping, receiving, returns, and/or inventory control.
• Ability to lead a team, assign priorities, and manage multiple operational needs in a fast-paced environment.
• Strong attention to detail with the ability to identify and resolve inventory or processing discrepancies.
• Clear written and verbal communication skills.
• Comfortable using computers and warehouse systems to complete daily operational tasks and reporting.
• Experience working with material handling equipment.
• Professional, dependable, and able to work effectively with team members and cross-functional partners.

Responsibilities

• Lead and coordinate daily returns activities, including receiving, unloading, processing, put-away, and movement of returned product.
• Supervise, coach, and provide day-to-day direction to team members, ensuring work is assigned effectively and completed accurately and on time.
• Determine the appropriate disposition of returned and non-conforming inventory.
• Ensure sellable returned product is processed, put away, and made available for inventory in a timely manner.
• Match returned product against Return Authorizations and verify required documentation for accuracy.
• Research inventory and receiving discrepancies to identify errors and support resolution.
• Ensure returned product is properly counted, labeled, staged, and routed to the appropriate location.
• Manage daily staffing and workload priorities based on operational needs.
• Support 5S, continuous improvement, and process improvement initiatives within the department.
• Ensure equipment, tools, and supplies are available, accounted for, and maintained appropriately.
• Ensure the safe and efficient use of material handling equipment and reinforce established safety procedures.
• Identify and communicate safety concerns, operational issues, and opportunities for improvement to leadership.

Skills

Team leadership

Attention to detail

Written and verbal communication

Warehouse systems proficiency

Material handling equipment

Inventory control

Shipping/receiving experience

Problem solving

Tools

WMS familiarity

Job description

5.11, Inc. in Manteca, CA is hiring a Returns Supervisor to lead daily returns operations in our Distribution Center. You will oversee receiving, processing, disposition, and movement of returned product while ensuring inventory accuracy and safety.

You will guide a team, determine product disposition, and ensure sellable returns are rapidly returned to stock. This role requires strong leadership, attention to detail, and cross-functional collaboration in a fast-paced environment.