Returns Operations Lead - Ecommerce

Theory; New Jersey; On-site; USD 75,000 - 80,000; Full time

Job summary

Theory LLC in New Jersey is seeking a Returns Department Supervisor to lead a team and ensure SLA/KPI goals are met while maintaining safety standards.

This role requires at least two years in a lead position, familiarity with ecommerce, and apparel industry experience; college degree preferred and high school diploma required.

Responsibilities include supervising multiple employees, training, monitoring productivity, approving timecards, and maintaining process documents.

Qualifications

• Lead position experience required.
• Ability to work in a high paced environment.
• Ecommerce experience preferred.
• Apparel industry experience preferred.
• College degree preferred; high school diploma required.

Responsibilities

• Supervise employees within the Returns department.
• Provide constructive feedback regularly.
• Train employees in all aspects of the Returns department.
• Monitor productivity and departmental KPIs/SLA.
• Ensure safety and security standards are followed.
• Review staffing changes with manager as needed.

Skills

Leadership

Team supervision

Ecommerce experience

Apparel industry experience

Education

College degree preferred

High school diploma or GED required

Job description

Theory LLC in New Jersey is seeking a Returns Department Supervisor to lead a team and ensure SLA/KPI goals are met while maintaining safety standards.

This role requires at least two years in a lead position, familiarity with ecommerce, and apparel industry experience; college degree preferred and high school diploma required.

Responsibilities include supervising multiple employees, training, monitoring productivity, approving timecards, and maintaining process documents.