Returns Lead — Quality, Repairs & Warehouse Ops

NRI 3PL; Henderson (NV); On-site; USD 25,000 - 33,000; Full time

Job summary

NRI 3PL in Henderson, NV is seeking a Returns Lead to manage the Returns team, oversee warranty, quality control, repairs and returns duties for products from active lifestyle clients. You will lead receiving personnel and ensure all returns meet client requirements, while driving safety and process improvements.

The role requires strong communication, 12+ months warehouse experience with returns, and the ability to lift up to 50 lbs. Work hours are Monday–Friday evenings.

Qualifications

• 12+ months of prior warehouse experience with returns (quality control or warranty claims).
• Experience leading receiving personnel and ensuring duties are performed efficiently.
• Proficient with Microsoft Office, specifically Outlook.
• Able to read/comprehend English and maintain good attendance and performance.

Responsibilities

• Process all returns to meet service goals and client requirements.
• Lead the returns team and coordinate with supervisor on staffing and performance.
• Provide training and cross-training to team members and promote safety.
• Identify process improvements to drive efficiency, quality, and waste reduction.
• Communicate with clients/CSC as needed and handle discrepancies.

Skills

WMS

Communication

Multitasking

Team leadership

Adaptability

Tools

Microsoft Outlook

Job description

NRI 3PL in Henderson, NV is seeking a Returns Lead to manage the Returns team, oversee warranty, quality control, repairs and returns duties for products from active lifestyle clients. You will lead receiving personnel and ensure all returns meet client requirements, while driving safety and process improvements.

The role requires strong communication, 12+ months warehouse experience with returns, and the ability to lift up to 50 lbs. Work hours are Monday–Friday evenings.