Returns & Logistics Specialist

Foxconn- eCMM Services, Inc.; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Foxconn- eCMM Services, Inc. is seeking a Returns Coordinator to manage and track returned products, ensuring accurate records, timely communication with customers, and proper material handling in a warehouse setting.

The role supports reverse logistics by receiving returns, verifying information, staging materials, processing credits, and assisting with customer inquiries related to returned products.

Qualifications

• High School Diploma or GED preferred but not required.
• Experience in manufacturing or distribution preferred but not required.
• Ability to lift up to 25 pounds with or without accommodation.
• Work in warehouse/manufacturing environment with moderate noise.

Responsibilities

• Receive and process returned products by scanning packages and entering return orders.
• Identify and set aside returns with discrepancies for review.
• Sort returned materials by part number, date, or other required criteria.
• Move and stage returned products in designated return or staging areas.
• Confirm receipt of returned products and communicate status updates to clients or customers.
• Research missing or delayed returns in response to customer inquiries.
• Enter return data accurately to support customer credits, refunds, or exchanges.
• Inspect returned units for visible defects and completeness.
• Remove cables or accessories left on returned units using basic hand tools, as required.
• Ensure return and credit documentation is accurate and complete.
• Maintain accurate records within internal systems and customer platforms.
• Follow established safety, quality, and handling procedures at all times.
• Process units with incorrect labeling errors or unusual returns by following specialized client SOPs and custom instructions.
• Perform other duties as requested or assigned.

Education

High School Diploma/GED

Tools

Basic hand tools

Job description

Foxconn- eCMM Services, Inc. is seeking a Returns Coordinator to manage and track returned products, ensuring accurate records, timely communication with customers, and proper material handling in a warehouse setting.

The role supports reverse logistics by receiving returns, verifying information, staging materials, processing credits, and assisting with customer inquiries related to returned products.