Returns Optimization Specialist (Equity)

RJW Logistics Group

Lemont (IL)

On-site

USD 60,000 - 65,000

Full time

3 days ago

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Job summary

RJW Logistics Group is seeking a Returns Specialist to independently manage the full lifecycle of returned goods and optimize reverse-logistics operations. The role focuses on improving efficiency, reducing costs, and enhancing recovery value through collaboration with cross-functional teams.

It requires data-driven decision-making on disposition and process improvements, with attention to accuracy and customer satisfaction.

Qualifications

High School Diploma required with previous logistics experience.
4 Year College Degree preferred but not mandatory.
1-3 years’ experience in the field of logistics and/or transportation.

Responsibilities

Analyze return trends and develop recommendations to improve processes, reduce return rates, and increase recovery value.
Design, implement, and maintain return process improvements and workflow enhancements.
Coordinate return shipments with carriers, warehouses, and internal departments to ensure timely product retrieval and disposition.
Own and update the company’s Return SOPs; ensure compliance across operations, warehouse, customer service, and vendor partners.
Determine appropriate disposition of returned goods (resale, repair, salvage, disposal) based on financial and operational analysis.