Returns Optimization Specialist

RJW Logistics Group; Maryland; On-site; USD 60,000 - 65,000; Full time

Job summary

RJW Logistics Group seeks a Returns Specialist to manage the full lifecycle of returned goods and drive reverse logistics improvements. You will collaborate with carriers, warehouses, and internal teams to optimize disposition and recovery value.

You will analyze return trends, design process enhancements, and monitor KPIs to reduce costs while improving customer experience. Strong data skills and cross-functional communication are essential.

Qualifications

• 1-3 years’ logistics/transportation experience.
• High School Diploma required; college degree preferred.
• Excellent verbal and written communication.
• Detail oriented with ability to multi-task.
• Experience with diverse carrier base.

Responsibilities

• Analyze return trends and develop recommendations to improve processes, reduce return rates, and increase recovery value.
• Design, implement, and maintain return process improvements and workflow enhancements.
• Coordinate return shipments with carriers, warehouses, and internal departments to ensure timely product retrieval and disposition.
• Own and update the company’s Return SOPs; ensure compliance across operations, warehouse, customer service, and vendor partners.
• Determine appropriate disposition of returned goods (resale, repair, salvage, disposal) based on financial and operational analysis.

Skills

Logistics experience

Problem solving

Multi-tasking

Detail oriented

Verbal and written skills

Education

High School Diploma

College degree preferred

Tools

Logistics software

Office software

Spreadsheet software

Word Processing

Internet software

Job description

RJW Logistics Group seeks a Returns Specialist to manage the full lifecycle of returned goods and drive reverse logistics improvements. You will collaborate with carriers, warehouses, and internal teams to optimize disposition and recovery value.

You will analyze return trends, design process enhancements, and monitor KPIs to reduce costs while improving customer experience. Strong data skills and cross-functional communication are essential.