Returns Lead

Careers Nri3pl; Easton (Northampton County); On-site; USD 25,000 - 33,000; Full time

Job summary

Careers Nri3pl in Easton, PA is seeking an AM Returns Lead for a full-time, permanent role. The position runs Monday to Friday, 6:00am–2:30pm with starting pay of $21 per hour.

You will lead the Returns team, handle warranty and quality control duties, and collaborate with the Client Services team to forecast labor needs. Candidates should be able to lift up to 50 lbs and work in a dynamic environment.

Qualifications

• 1–2 years of relevant experience in returns/warehouse operations.
• Experience with a warehouse management system (WMS).
• Proficient with Microsoft Office, specifically Outlook and Excel.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and work with minimal direction.

Responsibilities

• Oversee training and cross-training of returns staff.
• Lead and delegate returns tasks within SLA and vendor compliance.
• Plan labor requirements with Returns Supervisor based on forecasts.
• Ensure all returns are processed timely per client requirements.
• Input returns data into the system and communicate with clients.

Skills

WMS experience

Communication skills

Multitasking

Detail oriented

Team leadership

Tools

Microsoft Office (Outlook & Excel)

Job description

We have a full-time, permanent opportunity available for an AM Returns Lead in our Easton, PA location!!

Shift: Monday to Friday, 6:00am – 2:30pm

Starting Pay:

$21/hr.

A Day in the Life

As a Returns Lead, you will play an important part in leading the Returns team by organizing and completing all warranty, quality control, repairsand returns duties. You’ll be working with products from awesome clients that are heavily involved in the active lifestyle.

All About You

What You’ll Bring to the Role:

• Experience with a warehouse management system (WMS)
• 1-2 years of relevant experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented.
• Experience in leading returns personnel to ensure all assigned activities are performed effectively and efficiently.
• Has the ability to be flexible and adapt to changing priorities.

The Must Haves:

• Proficient with Microsoft Office, specifically Outlook and Excel.
• Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.

Things You Will be Doing

• Oversee the training and cross-training of returns employees.
• Lead and delegate a variety of returns tasks while working within SLA and vendor compliance.
• Collaborate with the Returns Supervisor by planning labor requirements based on forecast and direction from the Client Services team.
• Ensures allreturns are processed in a timely manner and as per client requirements.
• Inputreturns information into the system.
• Client communication via email and reporting.
• Quality control onreturns andwarranty claims.
• FollowingNRI safety rules, safety procedures, security protocol and standard operating procedures (SOP).
• Keeps work and storage areas in a safe, clean, and tidy condition at all times.

Area of Interest

Operations

Pay Range

21.00

Hourly

Position Type

Full Time

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