Returns Lead — WMS, Warranty & Team Training

Nri 3pl; Easton (Northampton County); On-site; USD 24,000 - 34,000; Full time

Job summary

Nri 3pl in Easton, PA is seeking a full-time AM Returns Lead to organize and manage the returns team. Shift is Monday–Friday, 6:00am–2:30pm, with starting pay of $21/hr. You will lead warranty, quality control, repairs, and returns duties for client products, ensuring timely processing and SLA compliance.

Ideal candidates have 1–2 years of relevant experience, strong communication, and the ability to lift up to 50 lbs in a warehouse environment. Proficiency with WMS and MS Office is a plus.

Qualifications

• 1-2 years of relevant experience in returns or warehouse roles.
• Strong communication and interpersonal skills.
• Detail oriented with ability to multitask and meet deadlines.
• Experience leading returns personnel to improve efficiency.
• Able to adapt to changing priorities in a fast-paced environment.

Responsibilities

• Oversee training and cross-training of returns staff.
• Lead returns tasks within SLA and vendor compliance.
• Plan labor needs based on forecast from Client Services team.
• Ensure returns are processed timely and accurately.
• Input returns data into the system and communicate with clients.
• Perform quality control on returns and warranty claims.
• Adhere to safety rules and maintain clean, safe work areas.

Skills

Communication

Detail oriented

Multitasking

Leadership

Flexibility

Tools

Microsoft Outlook

Microsoft Excel

Job description

Nri 3pl in Easton, PA is seeking a full-time AM Returns Lead to organize and manage the returns team. Shift is Monday–Friday, 6:00am–2:30pm, with starting pay of $21/hr. You will lead warranty, quality control, repairs, and returns duties for client products, ensuring timely processing and SLA compliance.

Ideal candidates have 1–2 years of relevant experience, strong communication, and the ability to lift up to 50 lbs in a warehouse environment. Proficiency with WMS and MS Office is a plus.