Warehouse Returns Lead

NRI Distribution; Henderson (NV); On-site; USD 28,000 - 30,000; Full time

Job summary

NRI Distribution in Henderson, NV is seeking a Returns Lead to organize and manage warranty, quality control, repairs, and returns duties for products from active lifestyle clients. The role requires coordinating with the team to meet service goals and maintain strong safety and quality standards.

The position involves leading a returns team, leveraging a warehouse management system (WMS), and ensuring efficient operations in a fast-paced environment.

Qualifications

• 12+ months of warehouse experience with returns (quality control or warranty claims).
• Proficient with Microsoft Office, especially Outlook.
• Bilingual preferred but not required.
• Physical ability to lift up to 50 lbs and stand/walk for extended periods; tolerate dust, noise, heat/cold.
• Lead experience in receiving or related warehouse teams is a plus.

Responsibilities

• Process returns to meet service goals.
• Ensure returns are processed per client requirements (tags removed, polybagged, etc.).
• Source third parties for repairs when needed.
• Lead and train team members; communicate expectations and monitor performance.
• Ensure safe operations and drive process improvements for efficiency, quality, safety, and waste reduction.
• Collaborate with inbound/outbound leadership on staffing adjustments as needed.
• Communicate with client or CSC when required and troubleshoot discrepancies or transit issues.

Skills

WMS experience

Communication skills

Multitasking

Team leadership

Flexibility

Bilingual (Spanish/English) preferred

Tools

Microsoft Office (Outlook)

Job description

As a Returns Lead, you will play an important part in leading the Returns team by organizing and completing all warranty, quality control, repairsand returns duties . You’ll be working with products from awesome clients that are heavily involved in the active lifestyle .

What does success look like in this role?

The ideal candidate is someone who is team-oriented, proactive and has a high attention to detail. You should enjoy working in a fast-paced environment and priorities that may change daily, while still remaining focused on partnering with the team and discern any potential roadblocks to task completion .

The following schedule is available for this role:

Saturday - Wednesday: (Weekdays: 3:30 pm - 12:00 am, Weekends: 1:30 pm - 10:00 pm) @ $22.00/hr Starting Pay: $ 20.00 + Shift differential
Location: 3591 Volunteer Blvd, Henderson NV 89044

All About You

What You'll Bring to the Role:

• Experience with a warehouse management system (WMS)
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
• Experience in leading receiving personnel to ensure all assigned activities are performed effectively and efficiently
• Has the ability to be flexible and adapt to changing priorities

The Must Haves:

• Must have 12+ months of prior warehouse experience with returns (quality control or warranty claims), experience as a Lead is a plus
• Proficient with Microsoft Office, specifically Outlook
• Bilingual (Spanish/English) preferred but not required
• Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, comfortable with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.
• Must be Bilingual

Things You Will be Doing

• Returns
• Ensures all returns are processed within goals of service.
• Ensures all returns are processed according to Client requirements (removal of tags, polybagged, etc.)
• When required, source third parties for repair requirements that will not be done by NRI.
• Leadership
• In collaboration with the Supervisor, communicates expectations to team members and monitors the daily performance of their area and address any potential employee issues with the supervisor.
• Ensures there is training, cross- training and development of team members.
• Ensures safe operations of the business specific to their area of accountability, while being vocal about safety concerns in other areas.
• Focuses on process improvement that will drive efficiency, quality, safety and reduction of waste.
• Performs other duties as requested .
• Collaborates with inbound and outbound leadership on staffing modification if over or understaffed due to workload.
• Able to communicate directly with the client or CSC when required .
• Trouble shooting when faced with discrepancies, anomalies or transit caused issues.

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Area of Interest

Operations

Pay Range

20.00 -22.00

Hourly

Position Type

Full Time