Returns Lead

NRI 3PL; Easton (Northampton County); In loco; USD 24.000 - 34.000; Tempo pieno

Descrizione del lavoro

Nri 3pl in Easton, PA is seeking a full-time AM Returns Lead to organize and manage the returns team. Shift is Monday–Friday, 6:00am–2:30pm, with starting pay of $21/hr. You will lead warranty, quality control, repairs, and returns duties for client products, ensuring timely processing and SLA compliance.

Ideal candidates have 1–2 years of relevant experience, strong communication, and the ability to lift up to 50 lbs in a warehouse environment. Proficiency with WMS and MS Office is a plus.

Competenze

• 1-2 years of relevant experience in returns or warehouse roles.
• Strong communication and interpersonal skills.
• Detail oriented with ability to multitask and meet deadlines.
• Experience leading returns personnel to improve efficiency.
• Able to adapt to changing priorities in a fast-paced environment.

Mansioni

• Oversee training and cross-training of returns staff.
• Lead returns tasks within SLA and vendor compliance.
• Plan labor needs based on forecast from Client Services team.
• Ensure returns are processed timely and accurately.
• Input returns data into the system and communicate with clients.
• Perform quality control on returns and warranty claims.
• Adhere to safety rules and maintain clean, safe work areas.

Conoscenze

Communication

Detail oriented

Multitasking

Leadership

Flexibility

Strumenti

Microsoft Outlook

Microsoft Excel

Descrizione del lavoro

Opportunity
We have a full-time, permanent opportunity available for an AM Returns Lead in our Easton, PA location!!

Opportunity
We have a full-time, permanent opportunity available for an AM Returns Lead in our Easton, PA location!!
Shift: Monday to Friday, 6:00am – 2:30pm
Starting Pay
$21/hr.
A Day in the Life
As a Returns Lead, you will play an important part in leading the Returns team by organizing and completing all warranty, quality control, repairs and returns duties. You’ll be working with products from awesome clients that are heavily involved in the active lifestyle.
All About You
What You’ll Bring to the Role:

• Experience with a warehouse management system (WMS)
• 1-2 years of relevant experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented.
• Experience in leading returns personnel to ensure all assigned activities are performed effectively and efficiently.
• Has the ability to be flexible and adapt to changing priorities.
  

The Must Haves

• Proficient with Microsoft Office, specifically Outlook and Excel.
• Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.
  

Things You Will be Doing

• Oversee the training and cross-training of returns employees.
• Lead and delegate a variety of returns tasks while working within SLA and vendor compliance.
• Collaborate with the Returns Supervisor by planning labor requirements based on forecast and direction from the Client Services team.
• Ensures all returns are processed in a timely manner and as per client requirements.
• Input returns information into the system.
• Client communication via email and reporting.
• Quality control on returns and warranty claims.
• Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP).
• Keeps work and storage areas in a safe, clean, and tidy condition at all times.