Returns & Inventory Specialist

Lowe's; Hackettstown (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Paid time off

401(k) Retirement account with company

Employee Discounts

Tuition assistance

Job summary

Lowe's in Hackettstown, NJ seeks a hardworking Back-End Clerk to support receiving, inventory and returns operations. You will handle RTV/RTM processes, verify shipments, update inventory systems and ensure proper labeling and routing of goods within the store.

Role involves coordinating with store teams, preparing documentation, and maintaining a safe, organized backroom and return area. Prior experience with returns and data entry is valued.

Qualifications

• High school diploma or GED.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns in accordance with company policies and procedures.
• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements as required, following established guidelines.
• Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy.
• Maintain accurate records of all return transactions and associated documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations.
• Support inventory accuracy through routine checks and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain organization of backroom and return areas.
• Follow all safety procedures related to material handling, hazardous materials, and equipment use.
• Identify and properly handle hazardous or restricted items in accordance with guidelines.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures.
• Back-End Clerk supports administrative and logistical functions within the Receiving Office.
• Responsibilities include record retention, inbound/outbound truck schedules, and daily/weekly operational reports.
• Manage items out for repair, handling claims and inventory adjustments and supporting receiver/stocker teams with PO processing.
• May be held accountable for other duties as assigned.

Skills

Vendor communication

Customer communication

Warehouse data entry

Records management

Education

High school diploma or GED

Tools

Inventory systems

Job description

Lowe's in Hackettstown, NJ seeks a hardworking Back-End Clerk to support receiving, inventory and returns operations. You will handle RTV/RTM processes, verify shipments, update inventory systems and ensure proper labeling and routing of goods within the store.

Role involves coordinating with store teams, preparing documentation, and maintaining a safe, organized backroom and return area. Prior experience with returns and data entry is valued.