Full Time – Back End Clerk – Day

Lowe's; Florence (SC); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Lowe’s is seeking a Back-End Clerk to support the Receiving Office and handle returns, vendor communications, and inventory documentation. The role involves processing returns, coordinating RTVs/RTMs, and maintaining accurate records across shipping and receiving processes.

You will assist with receiving shipments, update systems, and help ensure proper labeling, storage, and product routing while adhering to safety guidelines and company policies.

Qualifications

• High school diploma or GED required.
• At least 1 year handling merchandise receiving paperwork.
• 1 year of store inventory receiving and administration.
• 6 months warehouse data entry/bookkeeping.
• 6 months experience with vendor or customer returns/fulfillment.
• Retail experience with returns preferred.

Responsibilities

• Process customer returns per policy.
• Execute RTV/RTM processes with documentation and packaging.
• Coordinate vendor credits and replacements.
• Sort and disposition returned merchandise by condition.
• Maintain records of returns and documentation.
• Assist receiving shipments and verify documents.
• Process receiving paperwork and update inventory systems.
• Ensure items are labeled, stored, and routed correctly.
• Support inventory accuracy with routine checks.
• Generate reports on returns, damaged goods, and inventory exceptions.
• Coordinate with store teams for product flow.
• Maintain backroom and return area organization.
• Follow safety procedures for material handling.
• Identify hazardous/restricted items per guidelines.
• Maintain a clean and safe work environment.
• Provide basic support for customer return inquiries.
• Communicate with vendors/manufacturers to facilitate returns/credits.
• Back-End Clerk role supports Receiving Office with records and PO processing.
• Other duties as assigned.

Skills

Vendor communication

Customer communication

Data entry

Inventory management

Returns processing

Education

High school diploma or GED

Tools

Inventory software

Job description

Key Responsibilities

• Process customer returns in accordance with company policies and procedures
• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation
• Coordinate vendor credits and replacements as required, following established guidelines
• Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy
• Maintain accurate records of all return transactions and associated documentation
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation
• Process receiving paperwork and update inventory systems accurately
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)
• Support inventory accuracy through routine checks and report discrepancies to leadership
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions
• Coordinate with receiving and store teams to ensure efficient product flow
• Maintain organization of backroom and return areas
• Follow all safety procedures related to material handling, hazardous materials, and equipment use
• Identify and properly handle hazardous or restricted items in accordance with guidelines
• Maintain a clean, organized, and safe work environment
• Provide basic support for customer return inquiries when needed
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures
• In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions. Responsibilities include maintaining accurate record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports. This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed
• This individual may be held accountable for other duties as assigned

Preferred Qualifications

• High school diploma or GED
• 1 year of experience processing and filing merchandise receiving paperwork
• 1 year of experience with store inventory receiving and administration
• 6 months of experience in warehouse data entry/bookkeeping
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
• 6 months of retail experience accepting or processing returns

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.