Returns & Inventory Specialist

Lowe's Companies, Inc.; Sandy Springs (GA); On-site; USD 35,000 - 48,000; Full time

Job summary

Lowe’s is seeking a Back-End Clerk in the Receiving Office to handle returns, RTV/RTM processing, and related inventory duties. This role ensures accurate recordkeeping, proper labeling, and efficient product flow between the backroom, sales floor, and return processing areas.

The position involves receiving shipments, verifying documentation, and collaborating with store teams to maintain inventory accuracy. You’ll follow safety procedures and support vendor communications as needed.

Qualifications

• High school diploma or GED.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns according to company policies.
• Execute RTV/RTM processes, including documentation and shipment prep.
• Coordinate vendor credits and replacements as required.
• Sort and disposition returned merchandise based on condition and policy.
• Maintain records of all return transactions and associated documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations.
• Support inventory accuracy through routine checks and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain organization of backroom and return areas.
• Follow all safety procedures related to material handling, hazardous materials, and equipment use.
• Identify and properly handle hazardous or restricted items in accordance with guidelines.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures.
• In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions.
• This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed
• This individual may be held accountable for other duties as assigned

Skills

Vendor communication

Record keeping

Inventory control

Safety procedures

Education

High school diploma or GED

Tools

Inventory systems

Receiving/shipping documentation tools

Job description

Lowe’s is seeking a Back-End Clerk in the Receiving Office to handle returns, RTV/RTM processing, and related inventory duties. This role ensures accurate recordkeeping, proper labeling, and efficient product flow between the backroom, sales floor, and return processing areas.

The position involves receiving shipments, verifying documentation, and collaborating with store teams to maintain inventory accuracy. You’ll follow safety procedures and support vendor communications as needed.