Back-End Returns & Inventory Specialist

Lowe's Companies, Inc.; West Carrollton (OH); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Lowe’s Companies, Inc. is seeking a Back-End Clerk for our Receiving Office. You will support returns processing, RTV/RTM workflows, and inventory validation, ensuring accurate documentation and efficient product flow across store operations.

The role requires handling hazardous items safely, maintaining organized backrooms, and providing basic customer return support. Equal opportunity employer.

Qualifications

• High school diploma or GED.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns in accordance with company policies.
• Execute RTV and RTM processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements as required.
• Sort and disposition returned merchandise based on condition and policy.
• Maintain accurate records of all return transactions and associated documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations.
• Support inventory accuracy through routine checks and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain organization of backroom and return areas.
• Follow all safety procedures related to material handling, hazardous materials, and equipment use.
• Identify and properly handle hazardous or restricted items in accordance with guidelines.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures.
• In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions.
• Role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and PO processing as needed.
• This individual may be held accountable for other duties as assigned

Skills

Vendor communication

Record keeping

Inventory coordination

Customer service

Education

High school diploma or GED

Tools

Warehouse management system

Job description

Lowe’s Companies, Inc. is seeking a Back-End Clerk for our Receiving Office. You will support returns processing, RTV/RTM workflows, and inventory validation, ensuring accurate documentation and efficient product flow across store operations.

The role requires handling hazardous items safely, maintaining organized backrooms, and providing basic customer return support. Equal opportunity employer.