Returns & Fulfillment Coordinator

Provisur Technologies GmbH; Mokena (IL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health coverage

Professional development

Benefits package

PTO

401k

Matching gifts

Job summary

Provisur Technologies GmbH in Mokena, IL, is seeking a Returns Coordinator to manage customer returns and RMAs within the OMS, collaborating with vendors and internal teams to ensure replacements or repairs are fulfilled promptly.

You will log and evaluate returned products, coordinate with sourcing and stock areas, and drive continuous improvement while maintaining organized, efficient operations across departments.

Qualifications

• Two years of experience in a related field working with customers and/or order fulfillment.
• One year of experience in Original Equipment Manufacturing (OEM) part sales support.
• 1-2 years of ERP experience - PeopleSoft preferred.

Responsibilities

• Process and log customer returns and RMAs within the OMS system, managing the entire return process from the product’s return to the company.
• Evaluate returned products and collaborate with vendors and internal teams to determine appropriate solutions.
• Deliver high-quality, organized, and timely work, achieving exceptional results even when faced with unforeseen challenges.
• Proactively recommend and assist with implementing continuous improvement initiatives and communicating effectively between the stock room and sourcing department.
• Oversee the organization and maintenance of the Rejected Goods area and mystery shelf, ensuring both spaces remain neat, organized, and efficiently managed.
• Communicate with the Sourcing Team regarding overflow to ensure proper handling, resolution, and disposition of goods.

Education

High School diploma or equivalent

Tools

PeopleSoft ERP

Job description

Provisur Technologies GmbH in Mokena, IL, is seeking a Returns Coordinator to manage customer returns and RMAs within the OMS, collaborating with vendors and internal teams to ensure replacements or repairs are fulfilled promptly.

You will log and evaluate returned products, coordinate with sourcing and stock areas, and drive continuous improvement while maintaining organized, efficient operations across departments.