Returns & Logistics Coordinator | PTO & 401(k) Benefits

Provisur Technologies; Mokena (IL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Healthy work/life balance

Skill development and continuing教育

Health, dental, vision, and life保险

Employee referral bonuses

PTO

401k retirement savings

Matching gifts

Job summary

Provisur Technologies seeks a Returns Coordinator to manage customer returns, RMAs, and order-fulfillment issues within our OMS. You will coordinate with vendors and internal teams to provide timely replacements or repairs while maintaining accuracy and prioritizing customer satisfaction.

The role emphasizes collaboration across departments, ongoing process improvement, and meticulous handling of the Rejected Goods area to keep stockrooms organized and efficient.

Qualifications

• High School diploma or equivalent required.
• Two years of experience in a related field working with customers and/or order fulfillment.
• One year of experience in OEM part sales support.
• 1-2 years of ERP experience - PeopleSoft preferred.

Responsibilities

• Process and log customer returns and RMAs within the OMS system, managing the entire return process from the product's return to the company.
• Evaluate returned products and collaborate with vendors and internal teams to determine appropriate solutions.
• Deliver high-quality, organized, and timely work, achieving exceptional results even when faced with unforeseen challenges.
• Proactively recommend and assist with implementing continuous improvement initiatives and communicating effectively between the stockroom and sourcing department.
• Oversee the organization and maintenance of the Rejected Goods area and mystery shelf, ensuring both spaces remain neat, organized, and efficiently managed.
• Communicate with the Sourcing Team regarding overflow to ensure proper handling, resolution, and disposition of goods.

Skills

Team player

Problem solving

Continuous improvement

Communication skills

Ethics and professionalism

Energetic and proactive

Education

High School diploma or equivalent

Tools

PeopleSoft ERP

Job description

Provisur Technologies seeks a Returns Coordinator to manage customer returns, RMAs, and order-fulfillment issues within our OMS. You will coordinate with vendors and internal teams to provide timely replacements or repairs while maintaining accuracy and prioritizing customer satisfaction.

The role emphasizes collaboration across departments, ongoing process improvement, and meticulous handling of the Rejected Goods area to keep stockrooms organized and efficient.