Returns & Fulfillment Specialist

Fortifi Food Processing Solutions; Mokena (IL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Work-life balance

Education assistance

Health insurance

401k plan

Paid time off

Employee referral bonuses

Job summary

Provisur is seeking a Returns Coordinator to process customer returns and RMAs, resolve fulfillment errors, and collaborate with vendors to provide replacements or repairs promptly. The role requires ERP familiarity, including PeopleSoft, and OEM parts knowledge.

You will work with multiple departments to optimize operations and ensure accurate, timely customer service. The position emphasizes teamwork, continuous improvement, and a strong work ethic.

Qualifications

• High School diploma or equivalent.
• Two years of experience in a related field working with customers and/or order fulfillment.
• One year of OEM part sales support experience.
• 1-2 years of ERP experience - PeopleSoft preferred.

Responsibilities

• Process and log customer returns and RMAs within the OMS system, managing the entire return process from the product's return to the company.
• Evaluate returned products and collaborate with vendors and internal teams to determine appropriate solutions.
• Deliver high-quality, organized, and timely work, achieving exceptional results even when faced with unforeseen challenges.
• Proactively recommend and assist with implementing continuous improvement initiatives and communicating effectively between the stock room and sourcing department.
• Oversee the organization and maintenance of the Rejected Goods area and mystery shelf, ensuring both spaces remain neat, organized, and efficiently managed.
• Communicate with the Sourcing Team regarding overflow to ensure proper handling, resolution, and disposition of good s.

Skills

Team player

Communication skills

Attention to detail

Positive attitude

Education

High School diploma or equivalent

Tools

PeopleSoft

Job description

Provisur is seeking a Returns Coordinator to process customer returns and RMAs, resolve fulfillment errors, and collaborate with vendors to provide replacements or repairs promptly. The role requires ERP familiarity, including PeopleSoft, and OEM parts knowledge.

You will work with multiple departments to optimize operations and ensure accurate, timely customer service. The position emphasizes teamwork, continuous improvement, and a strong work ethic.