Returns & Exchange Specialist

Galls; Lexington (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Galls in Lexington, Kentucky is seeking a Returns Specialist to process all returned merchandise accurately and timely. The role involves inspecting items, communicating with customers, and ensuring efficient warehouse operations.

The ideal candidate will have strong customer service skills, a high school diploma, and experience with returns. The job demands physical stamina, including lifting items up to 50 pounds and working in a non-climate controlled environment.

Qualifications

• Strong customer service skills with experience in talking with customers via the phone or email - preferred.
• Ability to research/troubleshoot and make quick decisions.
• Previous Returns experience preferred.

Responsibilities

• Process all returned merchandise to be exchanged, returned to stock, or discarded in a timely manner.
• Inspect merchandise to determine disposition of item.
• Package and label merchandise to be entered back into stock.

Skills

Strong customer service skills

Ability to learn internal order management software

Ability to communicate professionally

Sense of urgency

Ability to meet productivity standards

Education

High school diploma or GED

Tools

Microsoft Windows (Word, Excel)

Job description

Galls in Lexington, Kentucky is seeking a Returns Specialist to process all returned merchandise accurately and timely. The role involves inspecting items, communicating with customers, and ensuring efficient warehouse operations.

The ideal candidate will have strong customer service skills, a high school diploma, and experience with returns. The job demands physical stamina, including lifting items up to 50 pounds and working in a non-climate controlled environment.