Returns Specialist – Logistics & Customer Satisfaction

werner; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises is seeking a Returns Coordinator to manage the efficient processing of returned goods, inspect, categorize, and enter data into the inventory system to ensure timely resolution and customer satisfaction. The role collaborates with customers, carriers, and internal teams to resolve discrepancies and support warehousing operations.

Responsibilities include coordinating with warehouse staff, investigating discrepancies, processing credit paperwork, and identifying trends to

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in returns, warehouse, logistics, or customer service role.
• Proficient in Microsoft Office Suite and experience with inventory management systems (WMS) or ERP software.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to operate warehouse equipment.
• Physical ability to sit, stand, and walk for extended periods; lift 80–100 lbs. frequently.

Responsibilities

• Process and document all incoming product returns, including inspection, categorization, and data entry into the inventory management system.
• Communicate proactively with customers, carriers, and internal departments regarding return status, resolution, and discrepancies.
• Coordinate with warehouse staff for handling, storage, and disposition of returned items.
• Investigate and resolve discrepancies related to returns, such as incorrect items, damaged goods, or missing documentation.
• Prepare and process paperwork for credit issuance, exchanges, or restocking of returned products.
• Identify trends in returns and report findings to management to improve processes and reduce future return rates.

Skills

Communication

Problem-solving

Organization

Attention to detail

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

WMS

ERP software

Job description

Werner Enterprises is seeking a Returns Coordinator to manage the efficient processing of returned goods, inspect, categorize, and enter data into the inventory system to ensure timely resolution and customer satisfaction. The role collaborates with customers, carriers, and internal teams to resolve discrepancies and support warehousing operations.

Responsibilities include coordinating with warehouse staff, investigating discrepancies, processing credit paperwork, and identifying trends to