Returns Associate

Galls; Lexington (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Galls in Lexington, Kentucky is seeking a Returns Specialist to process all returned merchandise accurately and timely. The role involves inspecting items, communicating with customers, and ensuring efficient warehouse operations.

The ideal candidate will have strong customer service skills, a high school diploma, and experience with returns. The job demands physical stamina, including lifting items up to 50 pounds and working in a non-climate controlled environment.

Qualifications

• Strong customer service skills with experience in talking with customers via the phone or email - preferred.
• Ability to research/troubleshoot and make quick decisions.
• Previous Returns experience preferred.

Responsibilities

• Process all returned merchandise to be exchanged, returned to stock, or discarded in a timely manner.
• Inspect merchandise to determine disposition of item.
• Package and label merchandise to be entered back into stock.

Skills

Strong customer service skills

Ability to learn internal order management software

Ability to communicate professionally

Sense of urgency

Ability to meet productivity standards

Education

High school diploma or GED

Tools

Microsoft Windows (Word, Excel)

Job description

Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America's public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.

Job Summary

Process all returned merchandise to be exchanged, returned to stock, returned to the manufacturer, donated or discarded in a timely and accurate manner.

Essential Duties and Responsibilities

• Compare merchandise with original requisition and customer feedback to identify reason for return to include incorrect item, quantity mismatch or a defect in merchandise.
• Call or email customers as needed to obtain additional information concerning their return and/or for placing an exchange order.
• Inspect merchandise to determine disposition of item.
• Pull Order up in GQ System and process for credit and/or exchange.
• Completes all forms required for returned goods.
• Package and label merchandise to be entered back into stock.

Qualifications/Requirements

• Strong customer service skills with experience in talking with customers via the phone or email - preferred
• Experience with Personal Computer and Software Programs to include Microsoft Windows (word, excel), email and internet.
• Ability to learn internal order management software.
• Ability to meet productivity standards with accuracy/quality
• Ability to communicate professionally
• Sense of urgency
• Ability to follow standard operating processes
• Great attendance
• Work overtime as business dictates
• Ability to work in non-climate controlled warehouse, ability to stand for duration of shift and ability to lift up to 50 pounds. Ability to bend, reach, twist, squat, pull, push, carry and other physical actions required to complete the functions of the job.
• Ability to research/troubleshoot and make quick decisions

Education/Training/Experience

• High school diploma or a GED is required
• Previous Returns experience preferred

EOE/Disability/Vets

Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability status, veteran status, or any other protected characteristic.