Returns & Exchanges Specialist

GALLS Inc.; Lexington (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

GALLS Inc. is seeking a dedicated individual to process all returned merchandise efficiently. Responsibilities include inspecting items for returns, communicating with customers for additional information, and ensuring products are packaged correctly for restocking.

The ideal candidate will have strong customer service skills, be proficient with Microsoft Windows, and possess a high school diploma or GED. Physical demands include lifting up to 50 pounds and the ability to stand for the duration of the shift.

Qualifications

• Experience in talking with customers via phone or email is preferred.
• Ability to learn internal order management software.
• Ability to meet productivity standards with accuracy and quality.

Responsibilities

• Process all returned merchandise accurately and in a timely manner.
• Inspect merchandise to determine disposition and process for credit and/or exchange.
• Package and label merchandise to be entered back into stock.

Skills

Strong customer service skills

Experience with Microsoft Windows (Word, Excel)

Ability to communicate professionally

Sense of urgency

Education

High school diploma or GED

Job description

GALLS Inc. is seeking a dedicated individual to process all returned merchandise efficiently. Responsibilities include inspecting items for returns, communicating with customers for additional information, and ensuring products are packaged correctly for restocking.

The ideal candidate will have strong customer service skills, be proficient with Microsoft Windows, and possess a high school diploma or GED. Physical demands include lifting up to 50 pounds and the ability to stand for the duration of the shift.