Customer Service Representative

Ashley Furniture Industries; St. Louis (MO); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Extended health benefits

Dental and vision insurance

Employee discount 10-30%

Life/Disability Insurance

Flexible spending account

401K

Paid time off

Job summary

Ashley Furniture Industries seeks a Customer Service Representative to serve as the front-line ambassador in our St. Louis area store. You will greet customers, handle sales order processing, and maintain accurate customer accounts with care for every interaction.

You will work with sales and merchandising teams, use MS Office and POS systems, and participate in cash handling and daily storefront operations. This role supports store excellence and customer satisfaction.

Qualifications

• 1 year of customer service, office, or administrative experience preferred.
• Knowledgeable Microsoft Office Suite and system transactions.
• Ability to work flexible hours, including weekends and holidays; rotation for store opening/closing.

Responsibilities

• Greet customers and provide professional service across in-person, phone, and email channels.
• Process sales orders and ensure documentation and approvals are complete.
• Manage customer accounts and assist with financing arrangements.
• Handle cash and reconcile transactions per policies under supervision.
• Address customer inquiries and resolve issues, escalating when needed.
• Assist with audits, inventory processes, and paperwork accuracy.
• Maintain records and prepare routine reports according to standards.
• Collaborate with sales, merchandising, and store staff for smooth operations.

Skills

Customer service

Communication

Teamwork

Flexibility

Attendance

Education

High school diploma

Tools

MS Office

POS systems

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley:

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations whileassistingwith various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.

What You’ll Do:

• Front Desk & Customer Service: Greet all customers in a warm, professional mannerrepresentingAshley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support: Assistwith processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.
• Customer Account Management: Process customer credit applications, assistwith financing arrangements, and maintain accurate customer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management

What You Bring:

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience, preferred
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts
• Maintain reliable attendance
• Thrive in a team environment

What’s In It for You:

When you joinus, you are eligible toparticipatein our comprehensive benefits programs,whichinclude:

• Extended health, dental benefits, and vision insurance
• Employee Discount from 10% - 30%
• Life/DisabilityInsurance
• Flex Spending Account
• 401K
• Paid Time off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and businessneeds.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:Corporate Social Responsibility