Retail Distribution Center Returns/Restock

Ashley Furniture Industries; Brandon (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits programs

Employee discount ranging from 10% to 30%

Life and disability insurance

401(k) plan

Paid Time Off

Job summary

Ashley Furniture Industries is looking for a Returns Admin in Brandon, Florida. The role involves ensuring proper return processes, tracking and compiling return data, and supporting customer service functions related to returns.

Qualifications include a high school diploma and 1 year of warehouse experience. The ideal candidate will demonstrate effective time management, work independently, and contribute to a continuous improvement culture.

A comprehensive benefits program and employee discounts are offered.

Qualifications

• 1 year of warehouse work experience is required.

Responsibilities

• Track and compile return data to identify areas of concern.
• Inspect returned items after delivery to ensure proper return coding.
• Gather information from customers about potential reasons for returns.
• Solve potential issues during the return process.
• Prepare items for the billing department.
• Identify products by item number.
• Accurately identify return scores.
• Address driver issues regarding load out.
• Communicate with customers to gather additional data.
• Report findings to immediate supervisor.
• Demonstrate the Company’s Core and Growth Values.

Skills

Effective time management

Understanding of the Lockout Tagout Process

Knowledge of recycling principles

Ability to work independently

Ability to perform under demands

Education

High School Diploma or equivalent

Job description

Summary

Returns is responsible for solving any potential issues that may arise during the return process, such as proper return code assignment and errors that lead to the return of merchandise. The role involves following up with HomeStores and HS Distribution Centers to communicate the root cause of errors or potential errors and support the creation of a sustainable, error‑free process. Returns also presents returns results and research findings to Senior Managers. Additionally, the Returns Admin ensures accurate designation codes for returned items, proper disposal, and allocation in the system. The position gathers information from customers to improve customer experience and is required to follow through with Customer Service functions. The Returns Admin is accountable for the accuracy and relevance of data for products returned.

Primary Job Functions

• Track and compile return data to identify areas of concern and possible root causes.
• Physically observe and inspect returned items after delivery to ensure proper return coding.
• Gather information from customers about potential reasons for the return of merchandise.
• Solve any potential issues that may arise during the return process.
• Clear out the systems to make items ready for the billing department.
• Properly identify products by item number.
• Accurately identify return scores.
• Address driver issues regarding load out, such as missing pieces, missing hardware, cross‑dock items and items returned.
• Communicate with customers as needed to gather additional data and perform customer service functions.
• Report findings to immediate supervisor to correct errors and sustain a culture of continuous improvement.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

Job Qualifications

• Education: High School, Diploma or equivalent
• Experience: 1 Year of warehouse work

Knowledge, Skills and Abilities

• Effective time management and organizational skills
• Understanding of the Lockout Tagout Process
• Knowledge of recycling principles
• Ability to work independently as well as in a team environment
• Maintaining confidentiality
• Performing under strong demands in a fast‑paced environment

What’s In It For You

• Comprehensive benefits programs including health, dental, and vision insurance.
• Employee discount ranging from 10% to 30%.
• Life and disability insurance.
• Flexible Spending Account.
• 401(k) plan.
• Paid Time Off.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility