Returns & Credit Specialist

ETNA Supply Company; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

ETNA Supply Company is seeking a Credit Specialist to manage customer credits and returned materials at our Grand Rapids, MI location. The role emphasizes accuracy in processing credits, maintaining inventory records, and collaborating with sales and Returns Administrator.

Responsibilities include restocking items, using RF scanning and labeling tools, and ensuring timely credit issuance while upholding safety and SOPs. Prior plumbing industry exposure is preferred but not mandatory.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in plumbing or waterworks industry or equivalent experience.
• Ability to operate RF scanning and barcode labeling equipment.

Responsibilities

• Provide a positive customer experience by meeting or exceeding expectations.
• Inspect, verify, restock, and process customer-returned materials.
• Create and invoice customer credits accurately and promptly.
• Maintain records and prevent inventory discrepancies.
• Use RF scanning and barcode labeling to maintain inventory accuracy.
• Collaborate with sales, customer service, and Returns Administrator to process returns promptly.
• Assist receiving, shipping, and yard departments as needed.

Skills

Attention to detail

Fast-paced environment

Multitasking

Communication skills

Basic computer skills

Calculator proficiency

Plumbing knowledge (preferred)

Education

High school diploma or equivalent

1 year plumbing or waterworks experience

Tools

RF scanning

Barcode labeling equipment

Job description

ETNA Supply Company is seeking a Credit Specialist to manage customer credits and returned materials at our Grand Rapids, MI location. The role emphasizes accuracy in processing credits, maintaining inventory records, and collaborating with sales and Returns Administrator.

Responsibilities include restocking items, using RF scanning and labeling tools, and ensuring timely credit issuance while upholding safety and SOPs. Prior plumbing industry exposure is preferred but not mandatory.