Credit Specialist

Etna Shared Services; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Etna Supply in Grand Rapids, MI is seeking a Credits Associate to inspect, verify, restock, and process customer-returned materials with precision. You will work with sales, customer service, warehouse teams, and the Returns Administrator to ensure credits are issued promptly while keeping inventory accurate.

Responsibilities include creating customer credits, maintaining records, utilizing RF scanners and barcode labeling, and collaborating daily to return nonstock items to vendors.

Qualifications

• High school diploma or equivalent required.
• At least 1 year experience in plumbing or waterworks preferred.
• Strong attention to detail and accuracy essential.
• Able to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Inspect, verify, restock, and process customer-returned materials.
• Create and invoice customer credits accurately and promptly.
• Maintain accurate records and help prevent inventory discrepancies.
• Use RF scanning and barcode labeling to maintain inventory accuracy.
• Collaborate with sales, customer service, and Returns Administrator to ensure timely processing.

Skills

Attention to detail

Multitasking

Communication

Fast-paced environment

Basic computer skills

Education

High school diploma or equivalent

Plumbing or waterworks experience

Tools

RF scanning

Barcode labeling

Job description

Position Summary

The Credits Associate inspects, verifies, restocks, and processes customer-returned materials accurately and efficiently. This position works closely with customers, sales, customer service, warehouse teams, and the Returns Administrator to ensure returns and credits are processed promptly while maintaining inventory accuracy and delivering excellent customer experience.

Typical Responsibilities

• Provide a positive customer experience by meeting or exceeding customer expectations.
• Inspect, verify, restock, and process customer-returned materials.
• Create and invoice customer credits accurately and promptly.
• Maintain accurate records and help prevent inventory discrepancies.
• Use RF scanning, barcode labeling equipment, and receiving documents to maintain inventory accuracy.
• Learn and navigate the warehouse and yard layout, bin-location system, and Etna’s product inventory.
• Work with sales representatives, customer service representatives, customers, and the Returns Administrator to ensure returned materials are processed promptly.
• Collaborate daily with the Returns Administrator to coordinate the return of nonstock and defective materials to vendors.
• Maintain the Return Goods Queue according to company standards.
• Assist the receiving, shipping, and yard departments as needed.
• Support the general upkeep and housekeeping of the warehouse and yard.
• Follow all company standard operating procedures and safety requirements.
• Maintain regular and predictable attendance.
• Perform all work safely and with consistent alertness.
• Complete other duties as assigned.

Knowledge, Skills, and Abilities

• Strong attention to detail and commitment to accuracy.
• Ability to work effectively in a fast-paced environment.
• Ability to manage multiple tasks and priorities while adapting to changing needs.
• Effective communication, interpersonal, and stress-management skills.
• Basic computer skills and the ability to operate standard office equipment.
• Basic addition, subtraction, multiplication, and division skills, with or without a calculator.
• Knowledge of plumbing or waterworks products is preferred.

Education and Experience

• High school diploma or equivalent.
• At least one year of experience in the plumbing or waterworks industry; or
• An equivalent combination of education and experience.

Certifications and Employment Requirements

• Ability to pass the required operator examination and safely operate powered industrial equipment.
• Must successfully complete a substance abuse screening.

Physical Demands and Work Environment

Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

• Frequently required to walk, stand, talk, hear, push, pull, carry, grasp, handle, and use hands and fingers.
• Regularly required to climb, bend, stoop, kneel, reach, and lift up to 50 lbs.
• Occasionally required to sit and lift up to 100 lbs.
• Must perform essential job functions safely and with consistent alertness.
• Vision requirements include near and distance vision, depth perception, and color vision.
• Work is performed primarily indoors, with occasional outdoor work and possible exposure to extreme weather.
• The noise level is typically moderate.

Etna Supply is proud to be an equal opportunity employer.

Equal employment opportunity, including veterans and individuals with disabilities.

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