Returns Associate

GALLS Inc.; Lexington (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

GALLS Inc. is seeking a dedicated individual to process all returned merchandise efficiently. Responsibilities include inspecting items for returns, communicating with customers for additional information, and ensuring products are packaged correctly for restocking.

The ideal candidate will have strong customer service skills, be proficient with Microsoft Windows, and possess a high school diploma or GED. Physical demands include lifting up to 50 pounds and the ability to stand for the duration of the shift.

Qualifications

• Experience in talking with customers via phone or email is preferred.
• Ability to learn internal order management software.
• Ability to meet productivity standards with accuracy and quality.

Responsibilities

• Process all returned merchandise accurately and in a timely manner.
• Inspect merchandise to determine disposition and process for credit and/or exchange.
• Package and label merchandise to be entered back into stock.

Skills

Strong customer service skills

Experience with Microsoft Windows (Word, Excel)

Ability to communicate professionally

Sense of urgency

Education

High school diploma or GED

Job description

Job Summary: Process all returned merchandise to be exchanged, returned to stock, returned to the manufacturer, donated or discarded in a timely and accurate manner.

Responsibilities

• Compare merchandise with original requisition and customer feedback to identify reason for return (incorrect item, quantity mismatch or a defect in merchandise).
• Call or email customers as needed to obtain additional information concerning their return and/or for placing an exchange order.
• Inspect merchandise to determine disposition of item.
• Pull order up in GQ System and process for credit and/or exchange.
• Complete all forms required for returned goods.
• Package and label merchandise to be entered back into stock.

Qualifications

• Strong customer service skills with experience in talking with customers via the phone or email - preferred.
• Experience with personal computer and software programs including Microsoft Windows (Word, Excel), email and internet.
• Ability to learn internal order management software.
• Ability to meet productivity standards with accuracy/quality.
• Ability to communicate professionally.
• Sense of urgency.
• Ability to follow standard operating processes.
• Work overtime as business dictates.
• Ability to work in non-climate controlled warehouse, stand for duration of shift and lift up to 50 pounds, bend, reach, twist, squat, pull, push, carry and other physical actions required.
• Ability to research, troubleshoot and make quick decisions.

Education

High school diploma or a GED is required.