Warehouse Associate – Returns

Jobtailor; Hanover (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Hanover, MD is seeking a Returns Associate to manage intake from drivers, inspect boxes, and verify that returned items match those sold by the company.

You will separate returns into core, defect, and new, label cores/defects, redistribute new merchandise, and enter each item into the computer system. This role requires accuracy, good communication, and the ability to work in a fast paced warehouse.

Qualifications

• Follow written and verbal directions accurately.
• Maintain productivity and quality in a fast-paced warehouse.
• Demonstrate strong attention to detail.
• Excellent communication and teamwork skills.
• Able to manage time effectively.
• Physical ability to lift 10–50 lbs regularly and up to 100 lbs occasionally.
• Ability to stand, walk, stoop, kneel and reach as needed.
• Open availability with flexibility for varying shifts.
• 1–2 years warehouse experience preferred.
• Familiarity with warehouse safety practices.

Responsibilities

• Manage the intake of returns from drivers and inspect items.
• Sort returns into core, defect, and new categories.
• Apply account number stickers on cores and defects.
• Redistribute new merchandise to other stores and enter each item into the computer system.
• Collaborate with salesmen and managers to resolve customer return issues.
• Perform related duties as assigned.

Skills

Warehouse experience

Attention to detail

Communication

Teamwork

Flexible schedule

Job description

Responsibilities

• The Returns Associate is responsible for the intake of returns from drivers and opens all boxes to ensure that returned items are correct and that the returned items are items sold by the company.
• Separate returns into “core”, “defect” and “new”.
• Put account number stickers on cores and defects.
• Redistribute new merchandise to other stores.
• Enter each returned item into the computer system.
• Help inside returns team create negative purchase orders.
• Work with salesmen and managers if there are problems with customers returning items.
• Miscellaneous projects and perform other related duties as assigned.

Requirements

• Accurately follow directions, both written and verbal.
• Maintain individual productivity and quality standards according to department requirements.
• Focus and remain on task in a fast-paced environment.
• Attention to detail.
• Great communication skills.
• Time management skills.
• Regularly lift, push, pull and/or move objects 10-50lbs and occasionally lift and/or move objects that weigh up to 100 lbs.
• Frequently required to stand, walk, stoop, kneel, crouch, crawl, reach.
• Occasionally required to sit and climb (ladders and/or stairs) or balance.
• May be subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
• May be required to function in narrow aisles or passageways.
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
• Able to work well under pressure.
• Must be able to work well with other staff members and supervisors.
• Must have an open availability, flexible and able to work various shifts and overtime.
• 1-2 years Warehouse experience preferred.
• Familiarity with safety measures in a warehouse.