Returns and Receiving Coordinator

AvaHR; Tempe (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401k benefits

Employee discount

Job summary

AvaHR in Tempe, AZ is seeking a Returns and Receiving Coordinator to process returned merchandise, verify conditions, and document dispositions in the WMS. You will help maintain accurate inventory and support warehouse operations in a fast-paced environment.

This on-site role is full-time, non-exempt, with benefits including PTO, health insurance, 401k, and employee discounts. Applicants should have 1–2 years in returns or warehouse work and be able to lift up to 50 pounds.

Qualifications

• 1–2 years in warehouse, inventory, or returns processing.
• Familiarity with WMS or ERP systems.
• Strong attention to detail and organization.
• Basic computer skills including Excel.
• Reliable, punctual, and able to work in a fast-paced environment.

Responsibilities

• Return Processing: receive, log, inspect returns and verify against RAs.
• Inventory & Restocking: relabel and restock; coordinate stock updates.
• Customer Service Support: report discrepancies and assist resolution.
• Quality & Compliance: follow guidelines and document timelines.
• Workplace Standards: maintain tidy, safe returns area and assist with audits.

Skills

Warehouse experience

WMS familiarity

Attention to detail

Excel basics

Punctual & reliable

Lifting 40–50 lbs

Tools

WMS

ERP systems

Excel

Job description

Position: Returns and Receiving Coordinator

Department: Warehouse

Reports To: Director of Warehouse

Location: Tempe, AZ (On-site)

FSLA Status: Non-Exempt

Employment Type: Full-Time

Job Summary

The Returns and Receiving Coordinator is responsible for processing all returned merchandise, ensuring accuracy in documentation, quality checks, and proper disposition of products. This role helps maintain customer satisfaction by handling returns efficiently while supporting inventory control and warehouse organization.

Key Responsibilities

• Return ProcessingReceive, log, and inspect returned merchandise against return authorizations (RAs). Verify product condition (unused, damaged, incorrect item, defective). Determine disposition of returns (restock, repair, dispose, or elevate). Document all returns in the warehouse management system (WMS) accurately.
• Inventory & RestockingRe-label and restock eligible items into proper warehouse locations. Coordinate with Inventory Control to update stock levels. Isolate damaged or defective products and report to the Quality/Production team.
• Customer Service SupportProvide feedback to the Customer Service Team on return discrepancies or patterns. Communicate clearly regarding missing documentation, incomplete returns, or issues requiring resolution.
• Quality & ComplianceFollow company guidelines for return eligibility and product condition. Ensure all returned products are processed within established timelines. Maintain organized records of returns for reporting and auditing purposes.
• Workplace StandardsKeep the returns area clean, organized, and stocked with necessary supplies. Adhere to warehouse safety protocols and operational standards. Assist with cycle counts, inventory audits, or other warehouse tasks when needed.

Qualifications

• 1–2 years of warehouse, inventory, or returns processing experience (apparel/headwear preferred).
• Familiarity with warehouse management systems (WMS) or ERP systems.
• Strong attention to detail and organizational skills.
• Basic computer skills (Excel, order management systems).
• Reliable, punctual, and able to work in a fast-paced environment.
• Ability to lift up to 40–50 lbs and stand/walk for extended periods.

Working Conditions

Standing, bending, and lifting for extended periods. The role involves physical activity, including standing, walking, and lifting up to 50 pounds. The working environment includes exposure to varying temperatures and warehouse noise.

Compensation

$21/hr

Benefits

• Paid Time Off
• Health insurance
• 401k benefits
• Employee discount

Branded Bills is an equal opportunity employer.

Must be authorized to work in the U.S.