Returns and Receiving Coordinator

Branded Bills; Tempe (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401k benefits

Employee discount

Job summary

Branded Bills in Tempe, AZ is seeking a Returns and Receiving Coordinator to manage all returned merchandise, ensure accurate documentation, and support inventory control. This on-site role requires attention to detail, organization, and ability to handle physical tasks in a fast-paced environment.

You will process returns, verify item condition, restock eligible items, and coordinate with Quality/Production and Customer Service teams to resolve discrepancies and improve processes.

Qualifications

• 1–2 years of warehouse, inventory, or returns processing experience (apparel/headwear preferred).
• Familiarity with warehouse management systems (WMS) or ERP systems.
• Strong attention to detail and organizational skills.
• Basic computer skills (Excel, order management systems).
• Reliable, punctual, and able to work in a fast-paced environment.
• Ability to lift up to 40–50 lbs and stand/walk for extended periods.

Responsibilities

• Process returns: log, inspect, and document against RAs.
• Verify item condition and determine disposition.
• Restock inventory and coordinate with Inventory Control.
• Support Customer Service with return discrepancies and patterns.
• Maintain records for audits and reporting and ensure timelines.

Skills

Attention to detail

Organizational skills

Reliability and punctuality

Fast-paced environment

Basic computer skills

Tools

WMS/ERP systems

Excel

Order management systems

Job description

Position: Returns and Receiving Coordinator

Department: Warehouse

Reports To: Director of Warehouse

Location: Tempe, AZ (On-site)

FSLA Status: Non-Exempt

Employment Type: Full-Time

Job Summary:

The Returns and Receiving Coordinator is responsible for processing all returned merchandise, ensuring accuracy in documentation, quality checks, and proper disposition of products. This role helps maintain customer satisfaction by handling returns efficiently while supporting inventory control and warehouse organization.

Key Responsibilities:

• Return Processing

  • Receive, log, and inspect returned merchandise against return authorizations (RAs).

  • Verify product condition (unused, damaged, incorrect item, defective).

  • Determine disposition of returns (restock, repair, dispose, or escalate).

  • Document all returns in the warehouse management system (WMS) accurately.

• Inventory & Restocking

  • Re-label and restock eligible items into proper warehouse locations.

  • Coordinate with Inventory Control to update stock levels.

  • Isolate damaged or defective products and report to the Quality/Production team.

• Customer Service Support

  • Provide feedback to the Customer Service Team on return discrepancies or patterns.

  • Communicate clearly regarding missing documentation, incomplete returns, or issues requiring resolution.

• Quality & Compliance

  • Follow company guidelines for return eligibility and product condition.

  • Ensure all returned products are processed within established timelines.

  • Maintain organized records of returns for reporting and auditing purposes.

• Workplace Standards

  • Keep the returns area clean, organized, and stocked with necessary supplies.

  • Adhere to warehouse safety protocols and operational standards.

  • Assist with cycle counts, inventory audits, or other warehouse tasks when needed.

Qualifications:

• 1–2 years of warehouse, inventory, or returns processing experience (apparel/headwear preferred).

• Familiarity with warehouse management systems (WMS) or ERP systems.

• Strong attention to detail and organizational skills.

• Basic computer skills (Excel, order management systems).

• Reliable, punctual, and able to work in a fast-paced environment.

• Ability to lift up to 40–50 lbs and stand/walk for extended periods.

Working Conditions:

• Standing, bending, and lifting for extended periods.

• The role involves physical activity, including standing, walking, and lifting up to 50 pounds.

• The working environment includes exposure to varying temperatures and warehouse noise.

Compensation: $21/hr

Benefits:

• Paid Time Off

• Health insurance

• 401k benefits

• Employee discount

Branded Bills is an equal opportunity employer.

Must be authorized to work in the U.S.